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25 July 2019

A greater patient experience voice for Aboriginal people

BHI is actively expanding our work through the NSW Patient Survey Program to allow a greater voice for Aboriginal people about their experiences in public hospitals – providing important information to those working in our hospitals that they can use to help improve care.

Read more

12 June 2019

The journey towards more meaningful reporting of ambulance performance measures for NSW

One of BHI’s commitments in our new Strategic Plan 2019–22 is to continue to enhance the value of our information products by making our performance measurement and reporting as meaningful and clearly presented as possible.

Read more

17 April 2019

Development of key performance indicators for patient experience

Patients’ views of the care they receive in New South Wales’ public hospital services provide valuable insights into the state of our healthcare system that help drive improvements.

Through our many surveys, BHI captures and reports on patients’ healthcare experiences, providing the results to local health districts (LHDs) so they can see how their hospital services are performing.

Read more

07 February 2019

Setting our direction for healthcare performance reporting in NSW

The Bureau of Health Information (BHI) Strategic Plan 2019-2022 maps our plans to maximise our impact on behalf of NSW patients and communities, and enhance our value to the NSW health system.

Read more

06 June 2018

Public reporting must keep pace with changes in healthcare system

The latest issue of Healthcare Quarterly reflects changes to data coding practices that have taken place across public hospitals in NSW, and the addition of performance data for more emergency departments.

Read more

18 January 2018

Exploring options for reporting hand hygiene compliance in NSW health facilities

Patient safety is of paramount importance and healthcare associated infections are a key concern of healthcare systems around the world.

Read more

18 January 2018

Data visualisation enables the communication of healthcare performance information in simple and powerful ways

BHI is continuously looking at innovative ways to present healthcare performance data making it accessible and engaging for a wide variety of audiences.

Read more

21 December 2017

The impact of public reporting: Are we making a difference?

2017 was a busy year for the NSW public healthcare system. This winter was particularly busy for hospitals across the state, with unprecedented numbers of emergency department patients, and the year as a whole saw steady increases in the number of admissions to hospital and a relatively stable amount of elective surgical procedures performed.

Read more

27 September 2017

Why compare healthcare in NSW internationally?

Lisa Corscadden, BHI Senior Researcher, reflects on why we compare healthcare performance in NSW with other health systems, both nationally and internationally, and what we can learn from this work.

Read more

18 September 2017

Why reporting matters for public safety

Hilary Rowell, BHI’s Director of Strategic Relations, recounts and reflects on BHI’s recent Challenging Ideas seminar with Dr Stephen Duckett.

Read more

12 September 2017

Hospital and ambulance data since BHI started reporting

Today we are providing access to more hospital and ambulance performance information than ever before.

Read more

22 June 2017

Introducing Healthcare Quarterly and our new ambulance performance measures

After more than 12 months of consultation and analytic, research and design work, we are today releasing our revamped quarterly report. Previously known as Hospital Quarterly, the renamed Healthcare Quarterly report introduces a new structure, new graphics and most importantly, new insights into performance in the NSW public healthcare system. Alongside our established measures which focus on emergency department care, admitted patients and elective surgery, we are now able to report ambulance data on a quarterly basis.

Read more

08 June 2017

Looking ahead

Our Chief Executive, Jean-Frederic Levesque, has been seconded to lead the Agency for Clinical Innovation (ACI) – the organisation charged with securing change in clinical care in NSW. Jean-Frederic joined BHI in March 2013 and under his leadership, we have gone from strength to strength – increasing the breadth and depth of public reporting in NSW; diversifying formats used to deliver information; introducing sophisticated data analyses and measurement approaches; and enhancing stakeholder engagement.

Read more

02 June 2017

Four years at BHI - reflections from our Chief Executive

Transitions are good times for reflection. As I am preparing to begin a term as Acting Chief Executive of the Agency for Clinical Innovation, I have reflected on the last four years spent at the Bureau of Health Information.

Read more

12 April 2017

Focusing on unwarranted clinical variation to assess performance

Every patient is different and this means that healthcare varies – it must, if it is to respond to patient needs, expectations, social circumstances and capacity to manage their own care. However, there is increasing evidence that healthcare also varies for reasons that are not related to patients’ needs and expectations. While some variation is warranted, it can also be unwarranted.

Read more

15 March 2017

Elective surgery waiting lists – what it does and doesn’t tell us about healthcare performance

Each quarter, when BHI publishes Hospital Quarterly, we hear a lot of commentary about waiting lists for elective surgery.

Read more

01 March 2017

BHI’s first report on maternity services in NSW

Pregnancy and childbirth brings with it many expectations, worries, fears and hopes. For first-time mothers, childbirth can represent a series of firsts: the first time a woman experiences the biological and physiological changes of pregnancy; the first time she or her partner goes through the psychological and social adjustments related to becoming, gradually, parents.

Read more

01 January 2016

Dr Diane Watson

Read more

01 January 2016

Dr Jean-Frederic Levesque

Read more

01 January 2016

Lilian Daly

Read more

01 January 2016

Lisa Corscadden

Read more

01 January 2016

Dr Kim Sutherland

Read more

01 January 2016

Dr Renee Carter

Read more

01 January 2016

Hilary Rowell

Read more

BS3

BS3


25 July 2019

A greater patient experience voice for Aboriginal people

BHI is actively expanding our work through the NSW Patient Survey Program to allow a greater voice for Aboriginal people about their experiences in public hospitals – providing important information to those working in our hospitals that they can use to help improve care.

Read more

12 June 2019

The journey towards more meaningful reporting of ambulance performance measures for NSW

One of BHI’s commitments in our new Strategic Plan 2019–22 is to continue to enhance the value of our information products by making our performance measurement and reporting as meaningful and clearly presented as possible.

Read more

17 April 2019

Development of key performance indicators for patient experience

Patients’ views of the care they receive in New South Wales’ public hospital services provide valuable insights into the state of our healthcare system that help drive improvements.

Through our many surveys, BHI captures and reports on patients’ healthcare experiences, providing the results to local health districts (LHDs) so they can see how their hospital services are performing.

Read more

07 February 2019

Setting our direction for healthcare performance reporting in NSW

The Bureau of Health Information (BHI) Strategic Plan 2019-2022 maps our plans to maximise our impact on behalf of NSW patients and communities, and enhance our value to the NSW health system.

Read more

06 June 2018

Public reporting must keep pace with changes in healthcare system

The latest issue of Healthcare Quarterly reflects changes to data coding practices that have taken place across public hospitals in NSW, and the addition of performance data for more emergency departments.

Read more

18 January 2018

Exploring options for reporting hand hygiene compliance in NSW health facilities

Patient safety is of paramount importance and healthcare associated infections are a key concern of healthcare systems around the world.

Read more

18 January 2018

Data visualisation enables the communication of healthcare performance information in simple and powerful ways

BHI is continuously looking at innovative ways to present healthcare performance data making it accessible and engaging for a wide variety of audiences.

Read more

21 December 2017

The impact of public reporting: Are we making a difference?

2017 was a busy year for the NSW public healthcare system. This winter was particularly busy for hospitals across the state, with unprecedented numbers of emergency department patients, and the year as a whole saw steady increases in the number of admissions to hospital and a relatively stable amount of elective surgical procedures performed.

Read more

27 September 2017

Why compare healthcare in NSW internationally?

Lisa Corscadden, BHI Senior Researcher, reflects on why we compare healthcare performance in NSW with other health systems, both nationally and internationally, and what we can learn from this work.

Read more

18 September 2017

Why reporting matters for public safety

Hilary Rowell, BHI’s Director of Strategic Relations, recounts and reflects on BHI’s recent Challenging Ideas seminar with Dr Stephen Duckett.

Read more

12 September 2017

Hospital and ambulance data since BHI started reporting

Today we are providing access to more hospital and ambulance performance information than ever before.

Read more

22 June 2017

Introducing Healthcare Quarterly and our new ambulance performance measures

After more than 12 months of consultation and analytic, research and design work, we are today releasing our revamped quarterly report. Previously known as Hospital Quarterly, the renamed Healthcare Quarterly report introduces a new structure, new graphics and most importantly, new insights into performance in the NSW public healthcare system. Alongside our established measures which focus on emergency department care, admitted patients and elective surgery, we are now able to report ambulance data on a quarterly basis.

Read more

08 June 2017

Looking ahead

Our Chief Executive, Jean-Frederic Levesque, has been seconded to lead the Agency for Clinical Innovation (ACI) – the organisation charged with securing change in clinical care in NSW. Jean-Frederic joined BHI in March 2013 and under his leadership, we have gone from strength to strength – increasing the breadth and depth of public reporting in NSW; diversifying formats used to deliver information; introducing sophisticated data analyses and measurement approaches; and enhancing stakeholder engagement.

Read more

02 June 2017

Four years at BHI - reflections from our Chief Executive

Transitions are good times for reflection. As I am preparing to begin a term as Acting Chief Executive of the Agency for Clinical Innovation, I have reflected on the last four years spent at the Bureau of Health Information.

Read more

12 April 2017

Focusing on unwarranted clinical variation to assess performance

Every patient is different and this means that healthcare varies – it must, if it is to respond to patient needs, expectations, social circumstances and capacity to manage their own care. However, there is increasing evidence that healthcare also varies for reasons that are not related to patients’ needs and expectations. While some variation is warranted, it can also be unwarranted.

Read more

15 March 2017

Elective surgery waiting lists – what it does and doesn’t tell us about healthcare performance

Each quarter, when BHI publishes Hospital Quarterly, we hear a lot of commentary about waiting lists for elective surgery.

Read more

01 March 2017

BHI’s first report on maternity services in NSW

Pregnancy and childbirth brings with it many expectations, worries, fears and hopes. For first-time mothers, childbirth can represent a series of firsts: the first time a woman experiences the biological and physiological changes of pregnancy; the first time she or her partner goes through the psychological and social adjustments related to becoming, gradually, parents.

Read more

01 January 2016

Dr Diane Watson

Read more

01 January 2016

Dr Jean-Frederic Levesque

Read more

01 January 2016

Lilian Daly

Read more

01 January 2016

Lisa Corscadden

Read more

01 January 2016

Dr Kim Sutherland

Read more

01 January 2016

Dr Renee Carter

Read more

01 January 2016

Hilary Rowell

Read more

Hilary Rowell

Hilary Rowell

Hilary is our Senior Director, Communications and Strategic Relations. She has extensive experience in developing policy and strategy around the role of information in improving healthcare.

07 February 2019

Setting our direction for healthcare performance reporting in NSW

The Bureau of Health Information (BHI) Strategic Plan 2019-2022 maps our plans to maximise our impact on behalf of NSW patients and communities, and enhance our value to the NSW health system.

Read more

18 September 2017

Why reporting matters for public safety

Hilary Rowell, BHI’s Director of Strategic Relations, recounts and reflects on BHI’s recent Challenging Ideas seminar with Dr Stephen Duckett.

Read more


07 February 2019

Setting our direction for healthcare performance reporting in NSW

The Bureau of Health Information (BHI) Strategic Plan 2019-2022 maps our plans to maximise our impact on behalf of NSW patients and communities, and enhance our value to the NSW health system.

Read more

18 September 2017

Why reporting matters for public safety

Hilary Rowell, BHI’s Director of Strategic Relations, recounts and reflects on BHI’s recent Challenging Ideas seminar with Dr Stephen Duckett.

Read more

Page updated: 16 Dec 2019
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