How we work

BHI’s purpose is to provide information on the performance of the NSW healthcare system to strengthen accountability and support system-wide and local improvements to patients’ experiences and outcomes.

BHI draws on data from a variety of sources for analysis and reporting, providing trends and benchmarks at state, local health district and hospital level. We use administrative data that is routinely collected by NSW Health and also collect data through statewide patient surveys. Each year these surveys give thousands of patients the opportunity to provide feedback on their experiences of care in hospitals and clinics throughout NSW.

Every BHI report and information product is subject to rigorous quality assurance and a structured data release process that includes external review.

Our work program is supported by:

  • research and methodology development, including scientific advice and challenge from interstate and international healthcare experts
  • data management and analytic expertise to support performance measurement and reporting
  • development of innovative design and graphics that visually portray our data
  • engagement with stakeholders, including clinical and other subject matter experts, to understand their needs, shape priorities, inform measurement and reporting approaches and review emerging findings.

BHI continually develops and adapts new methods of performance measurement. We publish information about our reporting measures so our methods and any limitation of the analyses can be easily understood.

Our Reports Plan is published online to ensure all stakeholders and the community are aware of our program of work and are alerted to upcoming reports.

Page updated: 1st Mar 2019
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