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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Rural Hospital Emergency Care Patient Survey
This survey asks for feedback from people who have recently received emergency care in one of the smaller NSW public hospitals, typically in rural locations.
See below for the most recently reported results in the main report and supplementary data tables, and explore earlier reports in the series. The survey previously ran in 2015–16 and 2019.
New results for 2022–23 – collected from a special module in the Emergency Department Patient Survey – will be reported in December 2023. See our Release plan for updates on upcoming report releases.
Selected results
Report products
Results from the 2019 patient survey
The latest key findings, including variation between hospitals.
Released: 22 July 2020
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
ExploreQuestionnaire
Sample questionnaire, 2019
Download questionnaire
Development report, 2019
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Patients’ experiences of emergency care in small rural hospitals in 2023
These results reflect the experiences of more than 5,000 patients who received emergency care from one of 81 small rural public hospitals between January and March 2023.
Released: 6 December 2023
Read report