17 April 2019
Development of key performance indicators for patient experience
Patients’ views of the care they receive in New South Wales’ public hospital services provide valuable insights into the state of our healthcare system that help drive improvements.
Through our many surveys, BHI captures and reports on patients’ healthcare experiences, providing the results to local health districts (LHDs) so they can see how their hospital services are performing.Read more
07 February 2019
Setting our direction for healthcare performance reporting in NSW
The Bureau of Health Information (BHI) Strategic Plan 2019-2022 maps our plans to maximise our impact on behalf of NSW patients and communities, and enhance our value to the NSW health system.Read more
06 June 2018
Public reporting must keep pace with changes in healthcare system
The latest issue of Healthcare Quarterly reflects changes to data coding practices that have taken place across public hospitals in NSW, and the addition of performance data for more emergency departments.Read more
18 January 2018
Exploring options for reporting hand hygiene compliance in NSW health facilities
Patient safety is of paramount importance and healthcare associated infections are a key concern of healthcare systems around the world.Read more
18 January 2018
Data visualisation enables the communication of healthcare performance information in simple and powerful ways
BHI is continuously looking at innovative ways to present healthcare performance data making it accessible and engaging for a wide variety of audiences.Read more
21 December 2017
The impact of public reporting: Are we making a difference?
2017 was a busy year for the NSW public healthcare system. This winter was particularly busy for hospitals across the state, with unprecedented numbers of emergency department patients, and the year as a whole saw steady increases in the number of admissions to hospital and a relatively stable amount of elective surgical procedures performed.Read more
27 September 2017
Why compare healthcare in NSW internationally?
Lisa Corscadden, BHI Senior Researcher, reflects on why we compare healthcare performance in NSW with other health systems, both nationally and internationally, and what we can learn from this work.Read more
18 September 2017
Why reporting matters for public safety
Hilary Rowell, BHI’s Director of Strategic Relations, recounts and reflects on BHI’s recent Challenging Ideas seminar with Dr Stephen Duckett.Read more
12 September 2017
Hospital and ambulance data since BHI started reporting
Today we are providing access to more hospital and ambulance performance information than ever before.Read more
22 June 2017
Introducing Healthcare Quarterly and our new ambulance performance measures
After more than 12 months of consultation and analytic, research and design work, we are today releasing our revamped quarterly report. Previously known as Hospital Quarterly, the renamed Healthcare Quarterly report introduces a new structure, new graphics and most importantly, new insights into performance in the NSW public healthcare system. Alongside our established measures which focus on emergency department care, admitted patients and elective surgery, we are now able to report ambulance data on a quarterly basis.Read more
08 June 2017
Our Chief Executive, Jean-Frederic Levesque, has been seconded to lead the Agency for Clinical Innovation (ACI) – the organisation charged with securing change in clinical care in NSW. Jean-Frederic joined BHI in March 2013 and under his leadership, we have gone from strength to strength – increasing the breadth and depth of public reporting in NSW; diversifying formats used to deliver information; introducing sophisticated data analyses and measurement approaches; and enhancing stakeholder engagement.Read more
02 June 2017
Four years at BHI - reflections from our Chief Executive
Transitions are good times for reflection. As I am preparing to begin a term as Acting Chief Executive of the Agency for Clinical Innovation, I have reflected on the last four years spent at the Bureau of Health Information.Read more
12 April 2017
Focusing on unwarranted clinical variation to assess performance
Every patient is different and this means that healthcare varies – it must, if it is to respond to patient needs, expectations, social circumstances and capacity to manage their own care. However, there is increasing evidence that healthcare also varies for reasons that are not related to patients’ needs and expectations. While some variation is warranted, it can also be unwarranted.Read more
15 March 2017
01 March 2017
BHI’s first report on maternity services in NSW
Pregnancy and childbirth brings with it many expectations, worries, fears and hopes. For first-time mothers, childbirth can represent a series of firsts: the first time a woman experiences the biological and physiological changes of pregnancy; the first time she or her partner goes through the psychological and social adjustments related to becoming, gradually, parents.Read more
TagsAccessibility and timeliness 4 Admitted patients 1 Ambulance services 3 Appropriateness of healthcare 2 BHI - general 7 Challenging ideas 1 Chartpack 2 Data 9 Effectiveness of healthcare 3 Efficiency 1 Elective surgery 2 Emergency department 2 Healthcare services 7 Hospital care 6 Hospital performance 1 International data 1 Patient experience 7 Patient survey 1 Safety and risk 2
Lisa Corscadden is a senior researcher at the Bureau of Health Information. She has experience in healthcare research in Australia and Canada, with an interest in measuring equity in healthcare.
Lilian Daly is the Lead for Strategy and Engagement at the Bureau of Health Information. She holds a Master’s degree in public health from the University of New South Wales and has extensive experience as a healthcare clinician, researcher and educator.
Hilary is our Senior Director, Communications and Strategic Relations. She has extensive experience in developing policy and strategy around the role of information in improving healthcare.
Renee Carter is a former senior analyst at the Bureau of Health Information. She holds a Masters degree in health and social policy from the London School of Economics and a Doctorate in epidemiology from McGill University.
Jean-Frederic is the former Chief Executive of BHI. He is now Chief Executive of the Agency for Clinical Innovation.
Kim is the former Senior Director, Performance Measurement & Reporting at BHI. She has extensive experience in health services research in Australia and internationally.