The Insights Series

Our recent reports

• Healthcare Quarterly: April to June 2021
• Patient survey results: Virtual Care Survey 2020
• The Insights Series: Aboriginal people’s experiences of hospital care
• Healthcare Quarterly: January to March 2021
• Patient survey results: Rural Hospital Adult Admitted Patient Survey 2019–20
• Patient survey results: Emergency Department Patient Survey 2019–20
• Healthcare in Focus: New South Wales and the COVID-19 pandemic in 2020
• Healthcare Quarterly: October to December 2020
• Healthcare Quarterly: July to September 2020
• Patient survey results: Maternity Care Survey 2019
• Patient survey results: Adult Admitted Patient Survey 2019
• Patient survey results: Outpatient Cancer Clinics Survey 2019
• Healthcare Quarterly: April to June 2020
• Patient survey results: Rural Hospital Emergency Care Patient Survey 2019
• Patient survey results: Emergency Department Patient Survey 2018–19
• Healthcare in Focus: People’s experiences of hospital care: Insights from five years of patient feedback
• Healthcare Quarterly: January to March 2020
• Readmission and returns to acute care following hospitalisation for eight clinical conditions, July 2015 – June 2018
• Healthcare Quarterly: October to December 2019
• Healthcare Quarterly: July to September 2019
• Patient survey results: Admitted Children and Young Patients Survey 2018
• Mortality following hospitalisation for seven clinical conditions, July 2015 – June 2018
• Patient survey results: Outpatient Cancer Clinics Survey 2018
• Patient survey results: Adult Admitted Patient Survey 2018
• Measurement Matters: Reliability of selected indicators of hospital-acquired complications
• Measurement Matters: Development of emergency care patient experience key performance indicators for local health districts in NSW
• Measurement Matters: Reporting on seclusion and restraint in NSW public hospitals
• Healthcare Quarterly: April to June 2019
• Healthcare in Focus: People’s use and experiences of mental health care in NSW
• Patient survey results: Aboriginal people’s experiences of hospital care
• Healthcare Quarterly: January to March 2019
• Patient survey results: Emergency Department Patient Survey 2017–2018
• Healthcare Quarterly: October to December 2018
• Healthcare Quarterly: July to September 2018
• Patient survey results: Admitted Children and Young Patients Survey 2017
• Patient survey results: Outpatient Cancer Clinics Survey 2017
• Patient survey results: Maternity Care Survey 2017
• Patient survey results: BreastScreen NSW Client Experience Survey 2017
• Patient survey results: Adult Admitted Patient Survey 2017
• Healthcare Quarterly: April to June 2018
• Measurement Matters: Development of patient experience KPIs
• Healthcare in Focus: 2017 – How does NSW compare?
• Healthcare Quarterly: January to March 2018
• Chartpack: How do outpatient cancer clinics perform? Patient-reported experiences and outcomes of care, November 2016
• Healthcare Quarterly: October to December 2017
• Measurement Matters: Using predictive risk modelling for performance measurement
• Chartpack: The NSW viewpoint, 2017 Commonwealth Fund International Health Policy Survey, Adults aged 65+ years
• Healthcare Quarterly: July to September 2017
• The Insights Series: Exploring experiences of hospital care for people with disability
• Healthcare in Focus: 2016 – How does NSW compare?
• Healthcare Quarterly: April to June 2017
• Healthcare Quarterly: January to March 2017
• Measurement Matters: Measuring and reporting performance of NSW ambulance services
• Unwarranted clinical variation in readmission
• Unwarranted clinical variation in mortality
• Hospital Quarterly: October to December 2016
• The Insights Series: Experiences of maternity care in NSW public hospitals
• Hospital Quarterly: July to September 2016
• The Insights Series: Healthcare in rural, regional and remote NSW
• Hospital Quarterly: April to June 2016
• The Insights Series: Hospital care for Aboriginal people
• The Insights Series: How do outpatient cancer clinics perform?
• Hospital Quarterly: January to March 2016
• Healthcare in Focus: 2015 – How does NSW compare?
• The Insights Series: Utilisation and experiences of care of children and young people
• Patient survey results: Emergency Department Patient Survey Results 2014–15
• Hospital Quarterly: October to December 2015
• Hospital Quarterly: July to September 2015
• Measurement Matters: Linking data to unlock information
• Patient survey results: Admitted Children and Young Patients Survey Results 2014
• Patient survey results: Adult Admitted Patient Survey Results 2014
• The Insights Series: Hospital care for people with cancer
• Patient survey results: Outpatient Survey Results 2014
• The Insights Series: Utilisation and experiences of care of people aged 55+
• Healthcare in Focus: 2014 – How does NSW compare?
• Hospital Quarterly: April to June 2015
• Measurement Matters: Measuring 30-day mortality following hospitalisation, Considering approaches for ongoing reporting in NSW
• Insights into readmission
• Measurement Matters: Return to acute care following hospitalisation, Spotlight on readmissions
• Hospital Quarterly: January to March 2015
• Patient survey results: Emergency Department Patient Survey 2013–14 Results
• The Insights Series: Exploring aspects of integration for emergency department patients, Volume 2
• Hospital Quarterly: October to December 2014
• The Insights Series: Exploring aspects of integration for hospital patients, Volume 1
• Hospital Quarterly: July to September 2014
• The Insights Series: ED utilisation by cancer patients
• Measurement Matters: Emergency department utilisation by people with cancer
• Patient survey results: Adult Admitted Patient Survey 2013 Results
• Hospital Quarterly: April to June 2014
• Hospital Quarterly: January to March 2014
• Healthcare in Focus: 2013 – How does NSW measure up?
• Measurement Matters: Describing and assessing performance in healthcare: an integrated framework
• Hospital Quarterly: October to December 2013
• Hospital Quarterly: July to September 2013
• Measurement Matters: 30-day mortality following hospitalisation for five clinical conditions
• 30-day mortality following hospitalisation
• The Insights Series: Mental health services in NSW public facilities Volume 1 – Inpatient Care
• The Insights Series: Mental health services in NSW public facilities Volume 2 – Community Mental Care
• Measurement Matters: Measuring transfer of care from the ambulance to the emergency department
• Hospital Quarterly: April to June 2013
• Hospital Quarterly: January to March 2013
• Hospital Quarterly: October to December 2012
• Healthcare in Focus: 2012 – How well does NSW perform?
• Hospital Quarterly: July to September 2012
• Hospital Quarterly: April to June 2012
• Hospital Quarterly: January to March 2012
• The Insights Series: Chronic disease care, vol. 2 part 2
• Hospital Quarterly: October to December 2011
• Hospital Quarterly: July to September 2011
• Healthcare in Focus: 2011 – How well does NSW perform?
• Hospital Quarterly: April to June 2011
• The Insights Series: Outpatient services in NSW public hospitals
• The Insights Series: Chronic disease care, vol. 2 part 1
• Hospital Quarterly: January to March 2011
• Hospital Quarterly: October to December 2010
• Healthcare in Focus: 2010 – How NSW compares internationally
• Hospital Quarterly: July to September 2010
• Hospital Quarterly: April to June 2010
• The Insights Series: Patients' perspectives on NSW public hospitals