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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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The Insights Series
Patients’ experiences of ambulance services
To gain insights into patients’ experiences with ambulance services, BHI introduced a module into the Emergency Department Patient Survey for people who arrived by ambulance to one of 76 large NSW emergency departments between July and September 2022. This short-form report highlights key actionable insights from BHI’s analyses of the experiences of the 1,230 patients who responded.
Released: 7 June 2023
The Insights Series reports contain in-depth analyses of different elements of healthcare performance and identify opportunities to improve healthcare management, patient experiences and patient outcomes in NSW public hospitals. Explore other reports in this series
Selected results
Jul–Sep 2022 NSWReport products
Main report
Read reportSupplementary data tables
NSW–level results for 14 questions for all response options, with breakdowns by selected patient groups.
Download tables
Media release
New report shows record demand for NSW ambulance services and emergency departments
Read media releaseQuestionnaire
Sample questionnaire, July to September 2022 – with Ambulance module
Includes a module for people who arrived by ambulance to one of 76 large NSW EDs between July and September 2022.
Download questionnaire
Development report, 2022–23
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportRelated reports
Healthcare Quarterly – July to September 2022
Healthcare Quarterly is a series of regular reports that tracks activity and performance for emergency department, elective surgery, admitted patient and ambulance services in NSW..
Released: 7 December 2022
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Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining activity and performance, including patients’ experiences, across multiple sectors of the healthcare system.
Released: 3 May 2023
Find out moreOther reports in this series
The Insights Series – Hospital care experiences for people who mainly speak a language other than English
This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.
Released: 25 October 2023
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The Insights Series – Patients’ experiences of elective surgery care
To gain insights into patients’ experiences of elective, or planned, surgery care, BHI introduced a module into the Adult Admitted Patient Survey for people who had elective surgery in one of 63 NSW public hospitals between August and October 2022. This short-form report highlights key NSW-level insights from BHI’s analyses of the experiences of 1,157 patients who responded.
Released: 25 October 2023
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The Insights Series – Patients’ experiences of virtual care in 2022
The Insights Series – Patients' experiences of virtual care in 2022 highlights key insights from BHI’s analyses of variation in results across patient groups.
Released: 16 August 2023
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The Insights Series – Aboriginal people’s experiences of hospital care
This report draws on results from the Adult Admitted Patient Survey and Maternity Care Survey to explore the experiences of care of Aboriginal people in NSW public hospitals from 2014 to 2019.
Released: 21 July 2021
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The Insights Series – Exploring experiences of hospital care for people with disability
This report examines, for the first time, experiences of patients with disability in NSW public hospitals. It draws on results from the Adult Admitted Patient Survey 2015.
Released: 18 October 2017
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The Insights Series – Healthcare in rural, regional and remote NSW
Assesses the accessibility, appropriateness and effectiveness of healthcare provided to people in rural, regional and remote NSW.
Released: 10 November 2016
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