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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Healthcare in Focus
New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining activity and performance, including patients' experiences, across multiple sectors of the healthcare system. Areas of focus include ambulance services; emergency departments; admitted patients; elective surgery; virtual care; and all-cause mortality and mortality within 30 days of admission to hospital.
Released: 3 May 2023
Healthcare in Focus is BHI’s annual report to the NSW Minister for Health and Medical Research and NSW Parliament. Each issue explores an aspect of NSW public health system performance. Explore other reports in this series
Selected results
2020–2022 NSWReport products
Main report
Read reportTechnical Supplement
Detailed information about the data, methods and technical terms used for reporting
Read supplement
Media release
New report shows impact of COVID-19 on NSW healthcare system across pandemic
Read media releaseOther reports in this series
Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
BHI’s latest Healthcare in Focus report provides insights into the impact of the COVID-19 pandemic on the NSW healthcare system during 2021.
Released: 16 March 2022
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020
BHI’s latest Healthcare in Focus report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2020.
Released: 17 March 2021
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Healthcare in Focus – People’s experiences of hospital care: Insights from five years of patient feedback
BHI’s latest Healthcare in Focus report examines the experiences of care of more than 200,000 people who visited emergency departments (EDs) or who were admitted to public hospitals over a five-year period. It provides insights on how patients’ experiences have changed over time.
Released: 22 July 2020
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