Welcome to the new BHI website. During its staged implementation, earlier reports not available on this site can be accessed on the old website.

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Emergency Department Patient Survey

This survey asks people who have attended an emergency department (ED) in a NSW public hospital to share their experiences of care.

NSW-level results are presented in our Snapshot reports. Explore the data in depth – including for individual hospitals and local health districts (LHDs) – using the supplementary data tables and BHI Data Portal.


Selected results

Aug 2018–Jun 2019 NSW

Report products

Results from the 2018–19 patient survey

The latest key findings, including variation between hospitals.

Released: 22 July 2020

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Supplementary data tables

Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.

Download tables

Technical Supplement

Detailed information about the sampling methodology, data management and analysis related to the latest survey results.

Read supplement

Explore data

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Data Portal

Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time

Explore
Media release cover image

Patients rate their emergency department care during COVID-19 pandemic

Read media release

Questionnaire

Sample questionnaire, 2018–19

Download questionnaire

Development report, 2018–19

Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.

Read report
To see current questionnaires in the field, click here

Other results

Patients’ experiences in emergency departments in 2022–23

These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2022 to June 2023.

Released: 13 March 2024

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Emergency department – Results from the 2021–22 patient survey

These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2021 to June 2022.

Released: 03 May 2023

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Emergency department – Results from the 2020–21 patient survey

These results reflect the experiences of almost 21,000 patients who attended one of 77 large EDs in NSW from July 2020 to June 2021.

Released: 04 May 2022

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Emergency department – Results from the 2019–20 patient survey

These results reflect the experiences of almost 18,000 patients who attended one of 77 large EDs in NSW from July 2019 to June 2020.

Released: 19 May 2021

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