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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Emergency Department Patient Survey
This survey asks people who have attended an emergency department (ED) in a NSW public hospital to share their experiences of care.
NSW-level results are presented in our Snapshot reports. Explore the data in depth – including for individual hospitals and local health districts (LHDs) – using the supplementary data tables and BHI Data Portal.
Selected results
Report products
Results from the 2019–20 patient survey
The latest key findings, including variation between hospitals.
Released: 19 May 2021
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Media release
Notable improvements in patients’ experiences in NSW emergency departments
Read media releaseQuestionnaire
Sample questionnaire, 2019–20
Download questionnaire
Development report, 2019–20
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Patients’ experiences in emergency departments in 2022–23
These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2022 to June 2023.
Released: 13 March 2024
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Emergency department – Results from the 2021–22 patient survey
These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2021 to June 2022.
Released: 03 May 2023
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Emergency department – Results from the 2020–21 patient survey
These results reflect the experiences of almost 21,000 patients who attended one of 77 large EDs in NSW from July 2020 to June 2021.
Released: 04 May 2022
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Emergency department – Results from the 2018–19 patient survey
These results reflect the experiences of more than 18,000 patients who attended one of 77 large EDs in NSW from August 2018 to June 2019.
Released: 22 July 2020
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