Welcome to the new BHI website. During its staged implementation, earlier reports not available on this site can be accessed on the old website.

Emergency Department Patient Survey

This survey asks people who have attended an emergency department (ED) in a NSW public hospital to share their experiences of care.

NSW-level results are presented in our Snapshot reports. Explore the data in depth – including for individual hospitals and local health districts (LHDs) – using the supplementary data tables and BHI Data Portal.


Selected results

Jul 2020–Jun 2021 NSW

Report products

Results from the 2020–21 patient survey

The latest key findings, including variation between hospitals.

Released: 4 May 2022

Read report

Supplementary data tables

Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.

Download tables

Technical Supplement

Detailed information about the sampling methodology, data management and analysis related to the latest survey results.

Read supplement

In 2023, BHI introduced a new statistical approach to improve fairness and precision when flagging hospital performance as significantly higher (green) or significantly lower (red) than the NSW result in the Snapshot report and supplementary data tables. The report and supplementary data tables on this page use a previous methodology for identifying significant difference which is no longer in use.

When looking at performance over time, the focus should be on the changes in percentage results rather than whether those results are flagged as green or red, noting that year-on-year differences may not reflect clinically or statistically significant differences and that changes in an ED’s patient mix may contribute to changes in results.

For more details, see erratum.

Explore data

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Data Portal

Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time

Explore
Media release cover image

Patients rate their emergency department care during COVID-19 pandemic

Read media release

Questionnaire

Sample questionnaire, 2020–21

Download questionnaire

Development report, 2020–21

Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.

Read report
To see current questionnaires in the field, click here

Other results

Patients’ experiences in emergency departments in 2022–23

These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2022 to June 2023.

Released: 13 March 2024

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Emergency department – Results from the 2021–22 patient survey

These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2021 to June 2022.

Released: 03 May 2023

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Emergency department – Results from the 2019–20 patient survey

These results reflect the experiences of almost 18,000 patients who attended one of 77 large EDs in NSW from July 2019 to June 2020.

Released: 19 May 2021

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Emergency department – Results from the 2018–19 patient survey

These results reflect the experiences of more than 18,000 patients who attended one of 77 large EDs in NSW from August 2018 to June 2019.

Released: 22 July 2020

Find out more