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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports provide insights on emergency department demand and patients’ experiences of care
Released: 10 December 2025
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Outpatient Cancer Clinics Survey
This survey asks people who have attended an outpatient cancer clinic in NSW to share their experiences of care.
See below for the latest results in the main report and supplementary data tables, access the Data Portal for detailed results including five-year trends, and explore earlier reports in the series.
The survey ran from 2015–2024 in partnership with the Cancer Institute NSW.
The 2024 results include new information about patients’ journey of cancer care with the outpatient clinic, their general practitioner and other health services, including insights into their experiences navigating the healthcare system, support services and impact on their work and financial situation.
Selected results
Feb 2024 NSWTIMELY AND COORDINATED CARE
TIMELY AND COORDINATED CARE
EFFECTIVE COMMUNICATION
CLEAR INFORMATION
Report products
Results from the 2024 patient survey
The latest key findings relating to patients’ most recent outpatient cancer clinic appointment, and their cancer care journey with the clinic, their general practitioner (GP) and other health services.
Released: 16 October 2024
Read reportSupplementary data tables
Facility-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions. Also includes results of cancer care journey module questions.
Download tables Watch for tips and tricks to navigate the information in these tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Related article
Blog post: New information about NSW patients’ cancer care journey
BHI has released new information about patients’ journey of cancer care including with the outpatient clinic, their general practitioner and other health services, with insights into their experiences of navigating the healthcare system, support services and how their diagnosis has impacted their work and financial situation.
Read moreQuestionnaire
Sample questionnaire, 2024
Download questionnaire
Development report, 2024
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Patients' experiences in outpatient cancer clinics in 2023
These results reflect the experiences of almost 8,300 adult patients who attended one of 43 NSW facilities housing outpatient cancer clinics in January 2023.
Released: 25 October 2023
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Outpatient Cancer Clinics – Results from the 2021 patient survey
These results reflect the experiences of more than 8,323 patients who attended one of 42 NSW facilities housing outpatient cancer clinics in November 2021.
Released: 12 October 2022
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Outpatient Cancer Clinics – Results from the 2020 patient survey
These results reflect the experiences of more than 8,500 patients who attended one of 43 NSW facilities housing outpatient cancer clinics in November 2020.
Released: 10 November 2021
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Outpatient Cancer Clinics – Results from the 2019 patient survey
These results reflect the experiences of more than 13,000 patients who attended one of 49 NSW facilities housing outpatient cancer clinics in 2019.
Released: 21 October 2020
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Outpatient Cancer Clinics – Results from the 2018 patient survey
These results reflect the experiences of more than 11,000 patients who attended one of 44 NSW facilities housing outpatient cancer clinics in November 2018.
Released: 30 October 2019
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Outpatient Cancer Clinics – Results from the 2017 patient survey
These results reflect the experiences of more than 11,000 patients who attended one of 50 NSW facilities housing outpatient cancer clinics in November 2017.
Released: 05 December 2018
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Outpatient Cancer Clinics – the 2016 patient survey
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