For the latest information on COVID-19 (Coronavirus) please visit the NSW Health website.

The COVID-19 pandemic is placing extraordinary demands on the NSW public health system and its staff. It is more important than ever to continue to hear from patients about their experiences of care during this challenging period. The NSW Patient Survey Program is therefore continuing to operate at this time.

Have you been sent a survey?

BHI is currently surveying NSW patients. Your experiences in NSW hospitals are important, and your opinion has the power to change how health services are provided to patients in the future.

While participation is voluntary, if you receive a survey, it’s your opportunity to tell us what you think worked for you and what could have been done better. Your feedback is important and will be used to help improve NSW hospital services in the future.

If you have received an invitation, you can use the login details provided in the letter to complete your survey online HERE.

Completing the survey takes about 15–20 minutes. Once you start the online questionnaire, it is possible to return later to complete it. In case you are unable to complete the questionnaire online, we will provide you with a paper questionnaire when we send a reminder letter three weeks after the invitation letter. Paper questionnaires can be posted back using the reply-paid envelope provided.

If you have received a survey and have any questions, please see our frequently asked questions on this page. You can also contact:


Monday–Friday, 9am–8pm

Outside of these hours, please leave a message and you will be called back when someone is available.

Completing the survey in a language other than English

The Health Care Interpreter Service is temporarily unavailable. We apologise for the inconvenience. We are working to ensure this service is available again as soon as possible. Please check back on this page for updates.

Page updated: 17 Nov 2021