For the latest information on COVID-19 (Coronavirus) please visit the NSW Health website.

The COVID-19 pandemic is placing extraordinary demands on the NSW public health system and its staff. It is more important than ever to continue to hear from patients about their experiences of care during this challenging period. The NSW Patient Survey Program is therefore continuing to operate at this time.

Have you been sent a survey?

BHI is currently surveying NSW patients. Your experiences in NSW hospitals are important, and your opinion has the power to change how health services are provided to patients in the future.

While participation is voluntary, if you receive a survey, it’s your opportunity to tell us what you think worked for you and what could have been done better. Your feedback is important and will be used to help improve NSW hospital services in the future.

Completing the survey takes about 15–20 minutes. We encourage you to complete the questionnaire online using the link and log in details provided in your invitation letter.  Once you start the online questionnaire, it is possible to return later to complete it. In case you are unable to complete the questionnaire online, we will provide you with a paper questionnaire when we send a reminder letter three weeks after the invitation letter. Paper questionnaires can be posted back using the reply-paid envelope provided.

If you have received a survey and have any questions, please see our frequently asked questions on this page. You can also contact:


Monday–Friday, 9am–8pm

Outside of these hours, please leave a message and you will be called back when someone is available.

To complete the survey in a language other than English, contact the Health Care Interpreter Service on 1800 674 994 (Monday–Friday, 8.30am–5.00pm). A translation sheet is available here.

Page updated: 16 Apr 2020