Virtual Care Survey
The Virtual Care Survey 2020 asked for feedback from people who had a virtual healthcare outpatient appointment, by telephone or video call, with a NSW public hospital during 2020.
We sent questionnaires to people between November 2020 and January 2021 with participants invited to complete the survey online.
BHI partnered with the NSW Ministry of Health to develop this first statewide survey asking people about their experiences of virtual care. The results provide important baseline information for the monitoring and evaluation of the NSW Health Virtual Care Strategy.