Virtual Care Survey

The Virtual Care Survey asks people who had a virtual care appointment with a hospital outpatient clinic to provide feedback about their virtual care experiences. Virtual care appointments are held over the telephone or by video call, using any form of communication or information technologies, rather than in person.

BHI partnered with the NSW Ministry of Health to develop this statewide survey to help inform the monitoring and evaluation of the NSW Health Virtual Care Strategy.

The results of the Virtual Care Survey 2021 reflect the experiences of 2,816 people who had at least one virtual care appointment with a NSW public hospital outpatient clinic in 2021.

Page updated: 6 Dec 2022