Welcome to the new BHI website. During its staged implementation, earlier reports not available on this site can be accessed on the old website.


Latest media release

The Insights Series – Patients’ experiences of virtual care with NSW public hospital outpatient clinics

Elective surgery waiting list continues to climb, nearing record high

Released: 11 June 2025

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Media contacts

photo of Michael Cleggett
Michael Cleggett

Director, Communications
Phone: +61 475 946 065

photo of Eve Jenkins
Eve Jenkins

Lead Communications Officer
Phone: +61 458 416 817

Other media releases

2025

New report on NSW health system performance includes new insights into patients’ willingness to support sustainable healthcare

Released: 21 May 2025

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NSW health system continues to experience significant demand

Released: 19 March 2025

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2024

New reports show NSW emergency departments are very busy while patients’ ratings of care improve

Released: 11 December 2024

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New report: Patients rate safety culture in NSW hospitals

Released: 16 October 2024

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New report shows demand for NSW emergency department, ambulance services continues to grow

Released: 18 September 2024

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NSW patients more likely to rate hospital care highly despite increasing pressures on NSW healthcare system

Released: 21 August 2024

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NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024

Released: 29 May 2024

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Virtual care now key component of healthcare for patients in NSW despite drop in use since pandemic peaks

Released: 8 May 2024

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New reports show NSW emergency departments are busier than ever but most patients remain positive about their care

Released: 13 March 2024

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2023

New report shows NSW elective surgery activity returning to pre-pandemic levels, more patients receiving surgery on time

Released: 6 December 2023

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New report shines light on healthcare experiences of people who mainly speak a language other than English

Released: 25 October 2023

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Latest quarterly healthcare report provides new insights on longer stays for overnight admitted patients in NSW public hospitals

Released: 6 September 2023

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New report explores how experiences of virtual care vary across patient groups

Released: 16 August 2023

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New report shows record demand for NSW ambulance services and emergency departments

Released: 7 June 2023

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New report shows impact of COVID-19 on NSW healthcare system across pandemic

Released: 3 May 2023

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NSW public hospital and ambulance services remain very busy

Released: 1 March 2023

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2022

Report reveals changes in NSW healthcare system activity and performance

Released: 7 December 2022

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Patients rate experiences of care in NSW hospitals during 2021

Released: 9 November 2022

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Report reveals experiences of outpatient cancer care during COVID-19 pandemic

Released: 12 October 2022

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Report reveals ongoing pressures on NSW healthcare system

Released: 14 September 2022

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Report reveals impact of Omicron surge on NSW healthcare system in early 2022

Released: 15 June 2022

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Patients rate their emergency department care during COVID-19 pandemic

Released: 4 May 2022

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New report shows impact of COVID-19 on NSW health system throughout 2021

Released: 16 March 2022

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2021

New report shows impact of COVID-19 Delta outbreak on NSW health system

Released: 15 December 2021

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Patients more positive about experiences of hospital care during pandemic-affected 2020

Released: 10 November 2021

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Surgery waiting lists down but record activity across hospital and ambulance services in April to June 2021

Released: 15 September 2021

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Patients provide positive ratings in first statewide survey of virtual care experiences

Released: 4 August 2021

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New report shows Aboriginal patients’ experiences of care in NSW public hospitals

Released: 21 July 2021

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Demand high for NSW hospital and ambulance services

Released: 16 June 2021

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Patients provide high ratings of care in small, rural NSW hospitals

Released: 9 June 2021

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Notable improvements in patients’ experiences in NSW emergency departments

Released: 19 May 2021

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Healthcare system returns to pre-pandemic levels after COVID-19 shock

Released: 17 March 2021

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2020

Rise in elective surgery activity following COVID-19 suspension

Released: 9 December 2020

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New survey results provide insights into patients’ experiences in NSW public hospitals

Released: 21 October 2020

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Impact of COVID-19 pandemic on health system activity

Released: 16 September 2020

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New report shines light on changes in patient experience

Released: 22 July 2020

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Extraordinary quarter for NSW public health system

Released: 17 June 2020

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Record number of attendances at NSW emergency departments

Released: 18 March 2020

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2019

NSW public hospitals experience record levels of demand

Released: 11 December 2019

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Mortality rates lower for seven clinical conditions in NSW

Released: 27 November 2019

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Patients rate their experiences in NSW public hospitals

Released: 30 October 2019

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Activity up for NSW emergency departments and ambulance services

Released: 11 September 2019

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Mental health services in New South Wales the focus of new report

Released: 21 August 2019

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Aboriginal people rate their experiences of care in NSW hospitals

Released: 17 July 2019

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Busiest quarter on record for NSW emergency departments

Released: 12 June 2019

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Patients rate their experiences in NSW emergency departments

Released: 24 April 2019

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2018

More emergency department patients treated on time in NSW public hospitals

Released: 12 January 2018

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Ratings of children and adolescents’ experiences in NSW public hospitals

Released: 5 December 2018

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Women rate their experiences of maternity care in NSW public hospitals

Released: 31 October 2018

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Increased activity for public hospitals and ambulance services in NSW

Released: 12 September 2018

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New report on performance of NSW healthcare system released

Released: 29 August 2018

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Stable performance in emergency departments despite increased activity

Released: 6 June 2018

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12,000 people rate their experiences of care in outpatient cancer clinics

Released: 24 May 2018

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Increased activity and stable performance for NSW emergency departments

Released: 14 March 2018

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NSW results: Healthcare performance ranked against 10 countries

Released: 18 January 2018

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2017

Winter season was the busiest quarter on record for emergency departments in NSW public hospitals

Released: 6 December 2017

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Patients with disability have less positive experiences of hospital care

Released: 18 October 2017

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NSW healthcare performance ranked against 11 countries

Released: 27 September 2017

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Increased activity and stable performance in NSW hospitals and ambulance

Released: 12 September 2017

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First-of-its-kind ambulance performance data available

Released: 22 June 2017

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Two new reports shed light on hospital mortality and readmissions in NSW

Released: 12 April 2017

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Increased activity and stable wait times in NSW public hospitals

Released: 15 March 2017

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Women review maternity care in NSW public hospitals

Released: 1 March 2017

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2016

Quarterly snapshot of NSW hospital performance shows improvement

Released: 7 December 2016

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Healthcare system in rural and remote NSW is performing strongly

Released: 10 November 2016

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NSW hospital activity at record levels

Released: 7 September 2016

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NSW Aboriginal patients’ experiences of hospital care reported for the first time

Released: 10 August 2016

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Patient Perspectives: How do outpatient cancer clinics perform?

Released: 20 July 2016

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Record result for timeliness of transfer of patient care from ambulance to hospital

Released: 1 June 2016

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New report on performance of NSW public healthcare system released

Released: 19 May 2016

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One quarter of NSW children visit an emergency department in a year

Released: 19 May 2016

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Record number of patients through NSW emergency departments

Released: 16 March 2016

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2015

NSW emergency departments face increase in demand

Released: 1 December 2015

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First insights into the care of children and young people in NSW public hospitals

Released: 18 November 2015

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Survey shows improvements in NSW patients’ experience

Released: 28 October 2015

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New report shows oncology and chemotherapy best rated among outpatient services

Released: 13 October 2015

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NSW health system a top performer internationally despite high complication rates

Released: 9 September 2015

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Latest quarterly report on NSW hospital performance released

Released: 2 September 2015

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New measure sheds light on why patients return to hospital

Released: 24 June 2015

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Waiting times stable and volumes up in NSW public hospitals

Released: 4 June 2015

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Two reports give voice to NSW emergency department patients for first time

Released: 14 May 2015

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Snapshot Report: Emergency Department Patient Survey 2014 Results

Released: 14 May 2015

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Latest report released on performance of NSW public hospitals

Released: 4 March 2015

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2014

Still room for improvement in integration of care for hospital patients

Released: 10 December 2014

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Latest report released on performance of NSW public hospitals

Released: 4 December 2014

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First of its kind report into ED use by cancer patients

Released: 20 November 2014

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Results released for survey of 35,000 patients of NSW public hospitals

Released: 12 November 2014

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Quarterly snapshot of NSW hospital performance shows improvement

Released: 4 September 2014

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Wait times in NSW public hospitals continue to improve

Released: 5 June 2014

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Report compares the NSW health system against 11 other countries

Released: 10 April 2014

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Good results for NSW public hospitals in survey of 17,000 patients

Released: 28 March 2014

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Continued improvements in NSW hospital performance

Released: 13 March 2014

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2013

NSW emergency department performance and surgery wait times improve

Released: 11 December 2013

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Fewer deaths following hospital admission in NSW

Released: 5 December 2013

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Patient feedback to help improve emergency departments

Released: 5 November 2013

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Latest report on mental health services finds room for improvement

Released: 3 October 2013

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Smaller hospitals show better results in emergency department and surgery wait times

Released: 12 September 2013

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Media backgrounder

Released: 12 September 2013

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Patient experiences to drive hospital improvements

Released: 26 June 2013

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Wait times for surgery and emergency department treatment improve

Released: 6 June 2013

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Reporting ambulance performance in Hospital Quarterly

Released: 10 May 2013

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Improved performance in NSW emergency departments

Released: 14 March 2013

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New Chief Executive for Bureau of Health Information

Released: 15 January 2013

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2012

NSW healthcare system performance compared at an international level

Released: 16 December 2012

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Reduced waiting times for emergency department patients

Released: 6 December 2012

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Unseasonal increase in patients to NSW emergency departments

Released: 6 September 2012

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Elective surgery reporting in Hospital Quarterly, April to June 2012

Released: 23 August 2012

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Longest ED waits reduced in NSW public hospitals

Released: 7 June 2012

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Bureau of Health Information Chief Executive, Dr Diane Watson, appointed Chief Executive of Australian National Health Performance Authority

Released: 6 June 2012

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Report gives new insight into chronic disease hospitalisations in NSW

Released: 22 May 2012

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Hospital Quarterly, October to December 2011 report released

Released: 15 May 2012

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2011

New reporting methods improve comparisons between hospitals

Released: 14 December 2011

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Health gains but access to right care in right place challenging

Released: 24 November 2011

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Hospital Quarterly, April to June 2011 released

Released: 11 September 2011

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Patients offer perspectives on outpatient care in hospitals

Released: 11 August 2011

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Upcoming Bureau of Health Information reports

Released: 13 July 2011

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Report helps identify opportunities to better manage chronic disease

Released: 23 June 2011

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Elective surgery on the rise in NSW public hospitals

Released: 9 June 2011

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NSW emergency departments face increase in demand

Released: 24 February 2011

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2010

NSW healthcare performance ranked against Australia and 10 other countries

Released: 15 December 2010

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Elective surgery and emergency care on increase

Released: 26 November 2010

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Release of NSW public hospitals performance report

Released: 10 September 2010

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Patients’ perspectives on NSW public hospitals

Released: 27 May 2010

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