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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Virtual care
The use of virtual care has continued to expand in recent years, supported by ongoing efforts to increase access to digitally enabled care and improve patients’ experiences.
Virtual care appointments are held over the telephone or by video call, using any form of communication or information technologies, rather than in person.
BHI reporting on the use of virtual care includes the results of the Virtual Care Survey and special modules included in other major surveys.
Explore the most recent virtual care key findings below.
Patients’ experiences of virtual care in 2022
2022 NSWThis short-form Insights Series report highlights key actionable findings from survey results reflecting the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in November or December 2022, and completed the Virtual Care Survey 2022.
Released: 16 August 2023
Outpatient Cancer Clinics Survey results
Nov 2021 NSWThis Snapshot report and the supplementary data tables include key NSW-level findings for the more than 4,800 survey respondents who also received cancer care from a hospital or outpatient cancer clinic through virtual care.
Released: 12 October 2022
Adult Admitted Patient Survey results
Jul–Dec 2021 NSWThis Snapshot report and the supplementary data tables include key NSW-level findings for the more than 1,800 survey respondents who also had a virtual care appointment with a hospital or outpatient clinic in the three months after discharge.
Released: 9 November 2022
Related reports
Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining activity and performance, including patients' experiences, across multiple sectors of the healthcare system.
Released: 3 May 2023
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2021, examining patterns of activity and performance throughout the year.
Released: 16 March 2022
Find out more