Virtual care

This report provides insights into more than 12,000 patients' experiences of virtual care services with NSW public hospital outpatient clinics from 2020 to 2024. It includes information about the experiences of more than 6,000 outpatients who also had virtual care appointments with general practitioners (GPs).

Released: 11 June 2025

This report looks at a broad range of aspects of NSW health system performance in the context of high demand for hospital services and other pressures faced by health systems worldwide. It illustrates the expanding use of new models of care in response to increasing demand, including virtual care.

Released: 21 May 2025

This report provides insights into patients' use and experiences of virtual care in NSW between 2020 and 2023. It explores around 20,000 patients' experiences of virtual care services with NSW public hospital outpatient clinics and general practitioners (GPs) including after discharge, and factors that influenced positive experiences.

Released: 08 May 2024

This report provides information about the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in NSW in August or September 2023. Survey respondents who also had at least one virtual care appointment with a general practitioner (GP) in the 12 months prior to completing the survey provided additional feedback about their experiences.

Released: 08 May 2024

This Snapshot report and the supplementary data tables include key NSW-level findings for the more than 1,800 survey respondents who also had a virtual care appointment with a hospital or outpatient clinic in the three months after discharge.

Released: 9 November 2022