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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports provide insights on emergency department demand and patients’ experiences of care
Released: 10 December 2025
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Aboriginal patient experience
BHI and the Centre for Aboriginal Health are working together to invite Aboriginal people who receive healthcare services in NSW to tell us about their experiences.
Thousands of surveys are being sent to Aboriginal people who have recently been admitted to a NSW public hospital. The overall survey results will be reported publicly and provided to hospitals so they can improve care.
Have you received a questionnaire?
Aboriginal people selected to participate in the Adult Admitted Patient Survey will be sent a survey pack in the mail, including all the key information you need to complete the questionnaire.
This is your chance to tell us about your experiences of hospital care and, the more people who complete the questionnaire, the more information we’ll have about how to improve care for Aboriginal people.
If you would like to learn more about the NSW Patient Survey Program, including detailed frequently asked questions for people who have received a questionnaire, visit the Have you received a questionnaire page.
If you have further questions, or need help, please contact the survey helpline on 1800 220 936 (Monday to Friday, 9am–8pm).
Centering Aboriginal voices in BHI survey data practices
BHI acknowledges that partnering with Aboriginal people in the collection and use of patient survey data is essential to respecting the right to self-determination.
Accordingly, BHI is committed to involving Aboriginal people at each stage of the data life cycle – from survey design through to reporting and data sharing.
Read moreAboriginal people’s experiences of hospital care
2019–2024 NSWThis report provides insights into the experiences of more than 12,000 Aboriginal people who were admitted to NSW public hospitals between 2019 and 2024 and responded to the Adult Admitted Patient Survey.
Adult Admitted Patient Survey results
2024 NSWThis report includes key NSW-level findings for the 2,952 Aboriginal people who responded to the survey.
Released: 13 August 2025
Aboriginal people’s experiences of hospital care
2014–2019 NSWIn-depth Insights report examining the experiences of more than 8,000 Aboriginal people admitted to, or who gave birth in, a NSW public hospital.
Released: 21 July 2021
Maternity Care Survey results
2019 NSWThis Snapshot report includes key NSW-level findings for the almost 300 Aboriginal women who responded to the survey.
Released: 9 December 2020
Related reports
The Insights Series – Aboriginal people’s experiences of hospital care
This report draws on results from the Adult Admitted Patient Survey and Maternity Care Survey to explore the experiences of care of Aboriginal people in NSW public hospitals from 2014 to 2019.
Released: 21 July 2021
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Snapshot – Aboriginal people’s experiences of hospital care
This report highlights key findings at a statewide level for Aboriginal people who shared their experiences of care in the Emergency Department Patient Survey 2017–18 and the Adult Admitted Patient Survey 2017.
Released: 17 July 2019
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The Insights Series – Hospital care for Aboriginal people
This report reflects the experiences of care of almost 2,700 Aboriginal people who were admitted to a NSW public hospital in 2014.
Released: 10 August 2016
Find out moreResources
Aboriginal patient experience poster
Asking Aboriginal adults to tell us about the care they received by filling in a BHI patient survey.
Download
Aboriginal patient experience flyer
Providing key information about the Aboriginal patient experience survey for potential participants.
Download
Aboriginal Patient Experience Question Set
The Aboriginal Patient Experience Question Set aims to better support survey data collection for Aboriginal patients using a set of questions identified to be of high relevance to Aboriginal patients, the Aboriginal community and relevant stakeholders.
Question set Development report
Explore more survey results in the data portal
Data portalFor population health data for Aboriginal people, see HealthStats NSW