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Emergency department

Emergency departments (EDs) across NSW provide patients with access to care in their time of need. EDs are open to everyone, offering specialised assessment and life-saving care.

BHI reports a range of information about activity and performance, including patient experience, in NSW public EDs.

Explore key findings from recent BHI reports and information products relevant to EDs below.

Healthcare Quarterly results

Oct–Dec 2023 NSW

Selected NSW-level results showing how more than 170 EDs are performing, from our latest Healthcare Quarterly report.

Click 'Read latest report' to access all data since 2010 in the Data Portal and Activity and performance profiles, and access all previous reports in this report series.

The latest release includes individual results for the state’s 77 larger public hospitals.

Released: 13 March 2024

Read latest report
ED attendances

compared with same quarter previous year
Patients starting ED treatment on time

compared with same quarter previous year
Patients leaving ED within four hours

compared with same quarter previous year
Patients transferred from paramedics to ED staff within 30 minutes

compared with same quarter previous year

Emergency Department Patient Survey results

2022–23 NSW

Selected NSW-level survey results reflecting the experiences of thousands of people who attended large EDs.

Click 'Read latest report' to see detailed results in the data tables, explore five years of results for this survey in the Data Portal, and access all previous reports in this survey series.

The latest release includes individual results for 77 hospitals.

Released: 13 March 2024

Read latest report

OVERALL SATISFACTION AND OUTCOMES

Overall, ED care was ‘very good’

compared with previous survey

TIMELY AND COORDINATED CARE

Rated how ED health professionals worked together as ‘very good’

compared with previous survey

CLEAR INFORMATION

‘The right amount’ of information was given about condition or treatment

compared with previous survey

INVOLVEMENT IN DECISION-MAKING

‘Definitely’ felt involved in decisions about discharge

compared with previous survey

Rural Hospital Emergency Care Patient Survey results

Jan–Mar 2023 NSW

Selected NSW-level survey results reflecting the experiences of thousands of patients who received emergency care in small rural public hospitals.

Click 'Read latest report' to see detailed results in the data tables, explore previous years of results for this survey in the Data Portal, and access previous reports in this survey series.

Released: 6 December 2023

Explore all results

OVERALL SATISFACTION AND OUTCOMES

Would rate ED health professionals as 'very good'

compared with previous survey

COMPASSION, RESPECT AND KINDNESS

‘Always’ treated with respect and dignity while in the ED

compared with previous survey

EFFECTIVE COMMUNICATION

ED health professionals ‘always’ explained things in an understandable way

compared with previous survey

INVOLVEMENT IN DECISION-MAKING

‘Definitely’ involved in decisions about care and treatment

compared with previous survey

See how your local hospital is performing

Our dashboard provides a snapshot of hospital performance for a range of areas of care.

Explore hospital performance

Related reports

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The Insights Series – Hospital care experiences for people who mainly speak a language other than English

This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.

Released: 25 October 2023

Find out more
Healthcare in Focus report cover image

Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022

This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining activity and performance, including patients' experiences, across multiple sectors of the healthcare system.

Released: 3 May 2023

Find out more
Healthcare in Focus report cover image

Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021

This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2021, examining patterns of activity and performance throughout the year.

Released: 16 March 2022

Find out more
Healthcare in Focus report cover image

Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020

This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2020, examining patterns of activity and performance throughout the year.

Released: 17 March 2021

Find out more

Related topics

Ambulance

Check ambulance activity levels, timeliness of services and other results for NSW and your local area

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Admitted patients

Activity data and survey results for patients admitted to NSW public hospitals

Find out more

Related articles

New insights into demand on emergency department services

BHI has conducted new analysis in the latest issue of Healthcare Quarterly to further understand the measure – people who leave the ED without, or before completing treatment.

Read more

For population health data relating to ED services, see HealthStats NSW