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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
EVENT
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
Feedback from thousands of Aboriginal people shows well-organised care and kindness make biggest difference to hospital experiences
Released: 24 September 2025
Find out more
Emergency department
Emergency departments (EDs) across NSW provide patients with access to care in their time of need. EDs are open to everyone, offering specialised assessment and life-saving care.
BHI reports a range of information about activity and performance, including patient experience, in NSW public EDs.
Explore key findings from recent BHI reports and information products relevant to EDs below.
Healthcare Quarterly results
Apr–Jun 2025 NSWSelected NSW-level results showing how more than 170 EDs are performing, from our latest Healthcare Quarterly report.
Click 'Read latest report' to access all data since 2010 in the Data Portal and Activity and performance profiles, and access all previous reports in this report series.
The latest release includes individual results for the state’s 77 larger public hospitals.
Released: 10 September 2025
Emergency Department Patient Survey results
2023–24 NSWSelected NSW-level survey results reflecting the experiences of thousands of people who attended large EDs.
Click 'Read latest report' to see detailed results in the data tables, explore five years of results for this survey in the Data Portal, and access all previous reports in this survey series.
The latest release includes individual results for 77 hospitals.
Released: 11 December 2024
OVERALL SATISFACTION AND OUTCOMES
TIMELY AND COORDINATED CARE
CLEAR INFORMATION
INVOLVEMENT IN DECISION-MAKING
New South Wales health system performance
NSWThis Healthcare in Focus report looks at a broad range of aspects of NSW health system performance in the context of high demand for hospital services and other pressures faced by health systems worldwide.
Released: 21 May 2025
Patients’ experiences of hospital care over time
2018–2023 NSWThis report provides insights into more than 200,000 people’s experiences as admitted or emergency department patients in NSW public hospitals since 2018, focusing on kind and compassionate care, effective communication and information, and discharge planning.
Released: 18 September 2024
Rural Hospital Emergency Care Patient Survey results
Jan–Mar 2023 NSWSelected NSW-level results showing how more than 170 EDs are performing, from our latest Healthcare Quarterly report.
Click 'Read latest report' to access all data since 2010 in the Data Portal and Activity and performance profiles, and access all previous reports in this report series.
The latest release includes individual results for the state’s 77 larger public hospitals.
Released: 6 December 2023
OVERALL SATISFACTION AND OUTCOMES
COMPASSION, RESPECT AND KINDNESS
EFFECTIVE COMMUNICATION
INVOLVEMENT IN DECISION-MAKING
See how your local hospital is performing
Our dashboard provides a snapshot of hospital performance for a range of areas of care.
Explore hospital performanceRelated reports
The Insights Series – Hospital care experiences for people who mainly speak a language other than English
This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.
Released: 25 October 2023
Find out more
Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022.
Released: 3 May 2023
Find out moreRelated topics
Ambulance
Check ambulance activity levels, timeliness of services and other results for NSW and your local area
Find out more
Admitted patients
Activity data and survey results for patients admitted to NSW public hospitals
Find out moreRelated articles
Connecting NSW Patient Survey Program questions with strategic improvement priorities
Every question in our surveys is founded on evidence that relates to an experience that matters to patients and that can be useful to providers in taking improvement action. Many can also be linked to specific strategic priorities for the health system.
Read more
Examining the effect of population growth on demand for NSW health services
For several years, BHI's Healthcare Quarterly reporting has highlighted the growing demand for NSW health services, with ambulance and ED activity reaching record highs in recent quarters.
Read moreFor population health data relating to ED services, see HealthStats NSW