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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports provide insights on emergency department demand and patients’ experiences of care
Released: 10 December 2025
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Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
When BHI patient experience survey results are published, there is a lot to explore. The data covers many measures across hospitals, local health districts and time periods to meet the diverse needs of our stakeholders. Knowing where to focus helps you navigate the complexity and identify opportunities for improvements that make the greatest impact.
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Why reporting on patient outcomes like mortality and readmission matters
22 October 2025
Understanding patient outcomes is central to improving healthcare. To support this, BHI has released the latest mortality and readmission data – key measures that reflect the safety and effectiveness of hospital care.
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Growing evidence on the link between patients’ experiences and outcomes
28 November 2024
Our vision is that data and information from BHI increasingly contributes to actionable insights that result in improvements in patients' experiences and outcomes.
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New information about NSW patients’ cancer care journey
16 October 2024
BHI has released new information about patients’ journey of cancer care including with the outpatient clinic, their general practitioner and other health services, with insights into their experiences of navigating the healthcare system, support services and how their diagnosis has impacted their work and financial situation.
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Connecting NSW Patient Survey Program questions with strategic improvement priorities
26 September 2024
Every question in our surveys is founded on evidence that relates to an experience that matters to patients and that can be useful to providers in taking improvement action. Many can also be linked to specific strategic priorities for the health system.
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Examining the effect of population growth on demand for NSW health services
18 September 2024
For several years, BHI's Healthcare Quarterly reporting has highlighted the growing demand for NSW health services, with ambulance and ED activity reaching record highs in recent quarters.
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New insights into the adoption and use of Hospital in the Home in NSW
29 May 2024
In the context of increasing demand for hospital beds, models of care that offer alternatives to a hospital stay for patients are of understandable interest.
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Monitoring patients’ experiences of virtual care through the NSW Patient Survey Program
8 May 2024
Virtual care refers to healthcare appointments enabled by information technologies, including by telephone and video call. It has many potential benefits, including supporting access to care across the healthcare journey and providing patients with more choice about how and when they receive care.
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Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Every year, millions of patients across the State receive care in the NSW public health system – the largest in Australia. Maintaining high standards of care in such an enormous health system, which has often been described as one of the best in the world, is a mammoth task.
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Identifying potential opportunities for reducing average length of stay for admitted patients in NSW public hospitals
13 March 2024
BHI's latest special analysis provides insights into variation in average length of stay across NSW public hospitals for four common conditions.
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The unique value of BHI patient experience surveys
1 March 2024
Each month, thousands of people in NSW tell us about their recent experience with the public healthcare system as part of the NSW Patient Survey Program, which BHI runs on behalf of NSW Health.
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New insights into increased average length of stay for admitted patients in NSW public hospitals
6 September 2023
BHI has reported the findings of special analyses which show patients diagnosed with COVID-19 during their hospital stay and those discharged to residential aged care have been the principal drivers of increased average length of stay for patients admitted to NSW public hospitals since mid-2021.
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Celebrating 50 issues of Healthcare Quarterly
7 December 2022
Today we are celebrating 50 issues of Healthcare Quarterly, BHI’s flagship report that tracks quarterly activity and performance for emergency department, elective surgery, admitted patient and ambulance services in NSW.
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Investigating hospital care experiences and the risk of readmission
1 December 2022
New BHI research has been published internationally which focuses on the association between experiences of in-hospital care by people with chronic health conditions and their risk of readmission.
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New insights into demand on emergency department services
14 September 2022
BHI has conducted new analysis in the latest issue of Healthcare Quarterly to further understand the measure – people who leave the ED without, or before completing treatment.
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A greater patient experience voice for Aboriginal people
25 July 2019
BHI is actively expanding efforts through our NSW Patient Survey Program to allow a greater voice for Aboriginal people about their experiences in public hospitals – providing important information to healthcare professionals that they can use to help improve care.
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The journey towards more meaningful reporting of ambulance performance measures for NSW
12 June 2019
One of BHI’s commitments in our new Strategic Plan 2019–22 is to continue to enhance the value of our information products by making our performance measurement and reporting as meaningful and clearly presented as possible.
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Development of key performance indicators for patient experience
17 April 2019
Patients’ views of the care they receive in New South Wales’ public hospital services provide valuable insights into the state of our healthcare system that help drive improvements. Through our many surveys, BHI captures and reports on patients’ healthcare experiences, providing the results to local health districts (LHDs) so they can see how their hospital services are performing.
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