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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Ambulance
NSW Ambulance delivers mobile health services and provides high-quality clinical care, rescue and retrieval services to people with emergency and medical health needs.
BHI reports on ambulance activity and performance, including response numbers and times.
Explore key findings from recent BHI reports and information products relevant to ambulance below.
Healthcare Quarterly results
Oct–Dec 2023 NSWSelected NSW-level results showing ambulance performance for more than 91 local areas, from our latest Healthcare Quarterly report.
Click 'Read latest report' to access all data since 2010 in the Data Portal, and access all previous reports in this report series.
Released: 13 March 2024
Patients’ experiences of ambulance services
Jul–Sep 2022 NSWBHI introduced a module into the Emergency Department Patient Survey for people who arrived by ambulance to large NSW emergency departments between July and September 2022. This short-form Insights report highlights key actionable insights from BHI’s analyses of the experiences of 1,230 patients who responded.
Released: 7 June 2023
Explore ambulance response times in your local area
Use our interactive map to see ambulance performance for 91 areas across NSW.
Explore ambulance performanceRelated reports
Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022, examining patterns of activity and performance, including patients' experiences, across multiple sectors of the healthcare system.
Released: 03 May 2023
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2021, examining patterns of activity and performance throughout the year.
Released: 16 March 2022
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Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW during 2020, examining patterns of activity and performance throughout the year.
Released: 17 March 2021
Find out moreRelated topics
Emergency department
Information about activity and performance, including patient experience, in NSW public emergency departments
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