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Year in Review 2024

Case Studies

Scientific Advisory Panel

How does BHI provide insights to better understand hospital performance?

Understanding which survey measures have the strongest influence on positive overall patient experiences

Why reporting on patient outcomes like mortality and readmission matters

Growing evidence on the link between patients’ experiences and outcomes

New information about NSW patients’ cancer care journey

Connecting NSW Patient Survey Program questions with strategic improvement priorities

Examining the effect of population growth on demand for NSW health services

New insights into the adoption and use of Hospital in the Home in NSW

Monitoring patients’ experiences of virtual care through the NSW Patient Survey Program

Finding new and innovative ways to increase the impact of NSW patient surveys

Identifying potential opportunities for reducing average length of stay for admitted patients in NSW public hospitals

The unique value of BHI patient experience surveys

New insights into increased average length of stay for admitted patients in NSW public hospitals

Celebrating 50 issues of Healthcare Quarterly

Investigating hospital care experiences and the risk of readmission

New insights into demand on emergency department services

A greater patient experience voice for Aboriginal people

The journey towards more meaningful reporting of ambulance performance measures for NSW

Development of key performance indicators for patient experience

Reports

Healthcare in Focus

• Healthcare in Focus – New South Wales health system performance
• Healthcare in Focus – New South Wales health system performance
• Healthcare in Focus – Virtual care in NSW – Use and patients’ experiences
• Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
• Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2021
• Healthcare in Focus – New South Wales and the COVID-19 pandemic in 2020
• Healthcare in Focus – People’s experiences of hospital care: Insights from five years of patient feedback
• Healthcare in Focus – People’s use and experiences of mental health care in NSW
• Healthcare in Focus 2017 – How does NSW compare?
• Healthcare in Focus 2016 – How does NSW compare?
• Healthcare in Focus 2015 – How does NSW compare?
• Healthcare in Focus 2014 – How does NSW compare?
• Healthcare in Focus 2013 – How does NSW measure up?
• Healthcare in Focus 2012 – How well does NSW perform?
• Healthcare in Focus 2011 – How well does NSW perform?
• Healthcare in Focus 2010 – How NSW compares internationally?

Mortality

• Mortality following hospitalisation for seven clinical conditions, July 2021 – June 2024
• Mortality following hospitalisation for seven clinical conditions, July 2018 – June 2021
• Mortality following hospitalisation for seven clinical conditions, July 2015 – June 2018
• Exploring clinical variation in mortality – Mortality following hospitalisation, seven clinical conditions, NSW, July 2012 – June 2015
• 30-day mortality following hospitalisation, five clinical conditions, NSW, July 2009 – June 2012
• Mortality hospital and lhd profiles

Readmission

• Readmission and returns to acute care following hospitalisation for eight clinical conditions, October 2021 – June 2024
• Readmission and returns to acute care following hospitalisation for eight clinical conditions, July 2015 – June 2018
• Exploring clinical variation in readmission - Return to acute care following discharge from hospital, eight clinical conditions, NSW, July 2012 – June 2015
• Return to acute care following hospitalisation, Insights into readmissions, NSW public hospitals, July 2009 – June 2012
• Readmission hospital profiles

Reports

• Patient survey results
• Measurement Matters
• Release plan

The Insights Series

• The Insights Series – Aboriginal people’s experiences of hospital care
• The Insights Series – Patients’ experiences of virtual care with NSW public hospital outpatient clinics
• The Insights Series – Patients’ experiences of safe care and readmission to hospital over time
• The Insights Series – Patients’ experiences of hospital care over time
• The Insights Series – Hospital care experiences for people who mainly speak a language other than English
• The Insights Series – Patients’ experiences of elective surgery care
• The Insights Series – Patients’ experiences of virtual care in 2022
• The Insights Series – Patients’ experiences of ambulance services
• The Insights Series – Aboriginal people’s experiences of hospital care
• The Insights Series – Exploring experiences of hospital care for people with disability
• The Insights Series – Healthcare in rural, regional and remote NSW
• The Insights Series – Hospital care for Aboriginal people
• The Insights Series – How do outpatient cancer clinics perform?
• The Insights Series – Healthcare performance across the life span, Volume 2: Utilisation and experiences of care of children and young people aged 0–17 years
• The Insights Series – Hospital care for people with cancer
• The Insights Series – Healthcare performance across the life span, Volume 1: Utilisation and experiences of care of people aged 55 years and over
• The Insights Series – Exploring aspects of integration for emergency department patients, Volume 2
• The Insights Series – Exploring aspects of integration for hospital patients, Volume 1
• The Insights Series – Emergency department utilisation by people with cancer
• The Insights Series – Mental health services in NSW public facilities, Volume 1 – Inpatient Care
• The Insights Series – Mental health services in NSW public facilities, Volume 2 – Community Mental Health
• The Insights Series – Chronic Disease Care: Another piece of the picture, Volume 2, Part 2
• The Insights Series – Patient Care Experiences: Outpatient services in NSW public hospitals
• The Insights Series – Chronic Disease Care: A piece of the picture, Volume 2, Part 1
• The Insights Series – Patients' perspectives on NSW public hospitals

Patient survey results

• emergency-department-patient-survey
• Patients’ experiences in emergency departments in 2024–25
• Patients’ experiences in emergency departments in 2023–24
• Patients’ experiences in emergency departments in 2022–23
• Emergency department – Results from the 2021–22 patient survey
• Emergency department – Results from the 2020–21 patient survey
• Emergency department – Results from the 2019–20 patient survey
• Emergency department – Results from the 2018–19 patient survey
• Emergency department – Results from the 2017–18 patient survey
• Emergency department – the 2016–17 patient survey
• Emergency department – the 2015–16 patient survey
• Emergency department – Results from the 2014–15 patient survey
• Emergency department – Results from the 2013–14 patient survey
• Experiences of adults admitted to hospital in 2025
• Experiences of adults admitted to hospital in 2024
• Experiences of adults admitted to hospital in 2023
• Adults admitted to hospital – Results from the 2022 patient survey
• Adults admitted to hospital – Results from the 2021 patient survey
• Adults admitted to hospital – Results from the 2020 patient survey
• Adults admitted to hospital – Results from the 2019 patient survey
• Adults admitted to hospital – Results from the 2018 patient survey
• Adults admitted to hospital – Results from the 2017 patient survey
• Adults admitted to hospital – the 2016 patient survey
• Adults admitted to hospital – the 2015 patient survey
• Adults admitted to hospital – Results from the 2014 patient survey
• Adults admitted to hospital – Results from the 2013 patient survey
• Maternity Care – Results from the 2019 patient survey
• Maternity Care – Results from the 2017 patient survey
• Maternity Care Survey 2015
• BreastScreen NSW Client Experience Survey
• Snapshot – Aboriginal people’s experiences of hospital care
• Patients' experiences in outpatient cancer clinics in 2024
• Patients' experiences in outpatient cancer clinics in 2023
• Outpatient Cancer Clinics – Results from the 2021 patient survey
• Outpatient Cancer Clinics – Results from the 2020 patient survey
• Outpatient Cancer Clinics – Results from the 2019 patient survey
• Outpatient Cancer Clinics – Results from the 2018 patient survey
• Outpatient Cancer Clinics – Results from the 2017 patient survey
• Outpatient Cancer Clinics – the 2016 patient survey
• Outpatient Cancer Clinics – the 2015 patient survey
• Patients’ experiences of virtual outpatient care in 2023
• Patients’ experiences of virtual care from NSW public hospitals – Results from the 2021 outpatient survey
• Patients’ experiences of virtual care from NSW public hospitals – Results from the 2020 outpatient survey
• Longstanding Health Condition Survey
• Palliative and end-of-life care experiences
• outpatient-survey
• Outpatient Survey Results 2016
• Outpatient Survey Results 2014
• Rural Hospital Adult Admitted Patient Survey
• Rural Hospital Adult Admitted Patient Survey 2016
• Rural Hospital Adult Admitted Patient Survey 2015
• Rural Hospital Emergency Care Patient Survey 2023
• Patient survey results – Rural Hospital Emergency Care Patient Survey 2019
• Rural Hospital Emergency Care Patient Survey 2016
• Admitted Children and Young Patients – Results from the 2018 patient survey
• Admitted Children and Young Patients – Results from the 2017 patient survey
• Admitted Children and Young Patients – the 2016 patient survey
• Admitted Children and Young Patients – the 2015 patient survey
• Admitted Children and Young Patients – Results from the 2014 patient survey

Patient surveys

Frequently asked questions

Have you received a questionnaire?

Data access and research

Patient survey questionnaire materials

Topics

Emergency department

Elective surgery

Admitted patients

Ambulance

Maternity care

Mental health

Readmission

Cancer

Mortality

Aboriginal patient experience

Virtual Care

Rural health

Media

• New report on NSW health system performance includes new insights into patients’ willingness to support sustainable healthcare
• Elective surgery waiting list continues to climb, nearing record high
• Patients rate their experiences of care in NSW public hospitals
• Record numbers of elective surgeries performed and significant decrease in patients waiting longer than recommended
• Feedback from thousands of Aboriginal people shows well-organised care and kindness make biggest difference to hospital experiences
• New BHI reports show improvements in mortality and readmission rates following admission to hospital in NSW
• New reports provide insights on emergency department demand and patients’ experiences of care
• Latest quarterly report shows NSW public health system experiencing record demand
• New reports provide insights into NSW health system performance
• NSW patients rate their experiences of hospital care
• Report reveals ongoing pressures on NSW healthcare system
• Patients rate their emergency department care during COVID-19 pandemic
• New report shows impact of COVID-19 on NSW health system throughout 2021
• New report shows impact of COVID-19 Delta outbreak on NSW health system
• Patients more positive about experiences of hospital care during pandemic-affected 2020
• Surgery waiting lists down but record activity across hospital and ambulance services in April to June 2021
• Patients provide positive ratings in first statewide survey of virtual care experiences
• New report shows Aboriginal patients’ experiences of care in NSW public hospitals
• Demand high for NSW hospital and ambulance services
• Patients provide high ratings of care in small, rural NSW hospitals
• Notable improvements in patients’ experiences in NSW emergency departments
• Healthcare system returns to pre-pandemic levels after COVID-19 shock
• Rise in elective surgery activity following COVID-19 suspension
• New survey results provide insights into patients’ experiences in NSW public hospitals
• Impact of COVID-19 pandemic on health system activity
• New report shines light on changes in patient experience
• Extraordinary quarter for NSW public health system
• Record number of attendances at NSW emergency departments
• Report reveals experiences of outpatient cancer care during COVID-19 pandemic
• Report reveals changes in NSW healthcare system activity and performance
• Patients rate experiences of care in NSW hospitals during 2021
• Report reveals impact of Omicron surge on NSW healthcare system in early 2022
• NSW public hospital and ambulance services remain very busy
• New report shows impact of COVID-19 on NSW healthcare system across pandemic
• New report shows record demand for NSW ambulance services and emergency departments
• Latest quarterly healthcare report provides new insights on longer stays for overnight admitted patients in NSW public hospitals
• New report explores how experiences of virtual care vary across patient groups
• New report shines light on healthcare experiences of people who mainly speak a language other than English
• New report shows NSW elective surgery activity returning to pre-pandemic levels, more patients receiving surgery on time
• New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
• Virtual care now key component of healthcare for patients in NSW despite drop in use since pandemic peaks
• NSW emergency departments continue to experience major and sustained pressure during first quarter of 2024
• NSW patients more likely to rate hospital care highly despite increasing pressures on NSW healthcare system
• New report shows demand for NSW emergency department, ambulance services continues to grow
• New report: Patients rate safety culture in NSW hospitals
• New reports show NSW emergency departments are very busy while patients’ ratings of care improve
• NSW health system continues to experience significant demand