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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
EVENT
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
Patients’ experiences of virtual care with NSW public hospital outpatient clinics
Released: 11 June 2025
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
Elective surgery waiting list continues to climb, nearing record high
Released: 11 June 2025
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Patients’ experiences of virtual care with NSW public hospital outpatient clinics
This report provides insights into more than 12,000 patients' experiences of virtual care services with NSW public hospital outpatient clinics from 2020 to 2024. It includes information about the experiences of more than 6,000 outpatients who also had virtual care appointments with general practitioners (GPs).
Released: 11 June 2025
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New South Wales health system performance
This Healthcare in Focus report looks at a broad range of aspects of NSW health system performance – including patients' experiences – in the context of high demand for hospital services and other pressures faced by health systems worldwide.
Released: 21 May 2025
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Emergency Department Patient Survey
These survey results reflect the experiences of more than 21,000 patients who attended one of 77 large emergency departments in NSW from July 2023 to June 2024. They include findings on patients’ reasons for going to the ED rather than seeing a GP or other health professional. The report also identifies important factors influencing patients’ overall experiences in EDs.
Released: 11 December 2024
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Patients’ experiences of safe care and readmission to hospital over time
This report provides insights into more than 115,000 patients' experiences in NSW public hospitals relevant to the delivery of safe care, and trends in readmissions for eight clinical conditions.
Released: 16 October 2024
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Outpatient Cancer Clinics Survey
These results reflect the experiences of 9,876 adult patients who attended one of 44 NSW facilities housing outpatient cancer clinics in February 2024. As part of this survey, 8,250 patients who have, or have had, cancer, provided feedback about their journey of care including with the clinic, their general practitioner (GP) and other health services.
Released: 16 October 2024
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Patients’ experiences of hospital care over time
This report provides insights into more than 200,000 people’s experiences as admitted or emergency department patients in NSW public hospitals since 2018, focusing on kind and compassionate care, effective communication and information, and discharge planning.
Released: 18 September 2024
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Adult Admitted Patient Survey
These results reflect the experiences of 20,721 patients admitted to one of 86 NSW public hospitals in 2023. They include information about Aboriginal patients’ experiences, comparisons of patients’ experiences in rural and urban hospitals, and comparisons of the experiences of patients who did and did not have surgery.
Released: 21 August 2024
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Virtual care in NSW: Use and patients’ experiences
This Healthcare in Focus report provides insights into patients’ use and experiences of virtual care in NSW. It illustrates patterns of virtual care use in recent years and shows how, with what services and in what contexts patients used this model of care between 2020 and 2023.
Released: 08 May 2024
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Rural Hospital Emergency Care Patient Survey
These results reflect the experiences of more than 5,000 patients who received emergency care from one of 81 small rural public hospitals between January and March 2023.
Released: 6 December 2023
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Hospital care experiences for people who mainly speak a language other than English
This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.
Released: 25 October 2023
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Patients’ experiences of elective surgery care
To gain insights into patients’ experiences of elective, or planned, surgery care, BHI introduced a module into the Adult Admitted Patient Survey for people who had elective surgery in one of 63 NSW public hospitals between August and October 2022. This short-form report highlights key NSW-level insights from BHI’s analyses of the experiences of 1,157 patients who responded.
Released: 25 October 2023
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Patients’ experiences of ambulance services
BHI introduced a module into the Emergency Department Patient Survey for people who arrived by ambulance to large NSW emergency departments between July and September 2022. This short-form Insights report highlights key actionable insights from BHI’s analyses of the experiences of 1,230 patients who responded.
Released: 7 June 2023
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Aboriginal patient experience
This Insights report reflects the experiences of care of more than 8,000 Aboriginal people who were admitted to a NSW public hospital from 2014 to 2019, and the experiences of almost 300 Aboriginal women who gave birth in a NSW public hospital in 2019. It draws on the results of the Adult Admitted Patient Survey and Maternity Care Survey.
Released: 21 July 2021
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Rural Hospital Adult Admitted Patient Survey
These results reflect the experiences of almost 4,500 adult patients who were admitted to one of 98 small, rural public hospitals in NSW from July 2019 to June 2020.
Released: 9 June 2021
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Maternity Care Survey
These results reflect the experiences of almost 4,500 women who gave birth in one of 68 NSW public hospitals in 2019.
Released: 9 December 2020
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Admitted Children and Young Patients Survey
These results reflect the experiences of more than 3,000 children and young people who were admitted in 2018 to one of three public specialist paediatric hospitals in NSW.
Released: 11 December 2019
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