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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports provide insights on emergency department demand and patients’ experiences of care
Released: 10 December 2025
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Admitted patients
People may be admitted to hospital for different services, including medical and surgical care.
BHI reports a range of information about admitted patient activity and experience in NSW public hospitals.
Explore key findings from recent BHI reports and information products relevant to admitted patients below.
Healthcare Quarterly results
Jul–Sep 2025 NSWSelected NSW-level results showing admitted patient activity for more than 200 public hospitals, from our latest Healthcare Quarterly report.
Click 'Read latest report' to access all data since 2010 in the Data Portal and Activity and performance profiles, and access all previous reports in this report series.
The latest release includes individual results for the state’s 77 larger public hospitals.
Released: 10 December 2025
Adult Admitted Patient Survey results
2024 NSWSelected NSW-level survey results reflecting the experiences of thousands of people admitted to the state’s larger public hospitals.
Click 'Read latest report' to see detailed results in the data tables, explore five years of results for this survey in the Data Portal, and access all previous reports in this survey series.
The latest release includes individual results for 83 hospitals.
Released: 13 August 2025
OVERALL SATISFACTION AND OUTCOMES
COMPASSION, RESPECT AND KINDNESS
EFFECTIVE COMMUNICATION
SAFE, COMFORTABLE ENVIRONMENT
New South Wales health system performance
NSWThis Healthcare in Focus report looks at a broad range of aspects of NSW health system performance in the context of high demand for hospital services and other pressures faced by health systems worldwide.
Released: 21 May 2025
Patients’ experiences of safe care and readmission to hospital over time
2018–2023 NSWThis report provides insights into more than 115,000 people's experiences in NSW public hospitals relevant to the delivery of safe care, and trends in readmisions for eight clinical conditions.
Released: 16 October 2024
Patients’ experiences of hospital care over time
2018–2023 NSWThis report provides insights into more than 200,000 people’s experiences as admitted or emergency department patients in NSW public hospitals since 2018, focusing on kind and compassionate care, effective communication and information, and discharge planning.
Released: 18 September 2024
Hospital care experiences for people who mainly speak a language other than English
2017–2022 NSWThis in-depth report examines the experiences in NSW public hospitals of patients who mainly speak a language other than English at home.
Released: 25 October 2023
See how your local hospital is performing
Our dashboard provides a snapshot of hospital performance for a range of areas of care.
Explore hospital performanceRelated reports
Healthcare in Focus – New South Wales and the COVID-19 pandemic from 2020 to 2022
This report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022.
Released: 3 May 2023
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The Insights Series – Aboriginal people’s experiences of hospital care
This report draws on results from the Adult Admitted Patient Survey and Maternity Care Survey to explore the experiences of care of Aboriginal people in NSW public hospitals from 2014 to 2019.
Released: 21 July 2021
Find out moreRelated topics
Emergency department
Information about activity and performance, including patient experience, in NSW public emergency departments
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Elective surgery
Quarterly data on elective surgery numbers, waiting times and waiting lists for NSW public hospitals
Find out moreRelated articles
Connecting NSW Patient Survey Program questions with strategic improvement priorities
Every question in our surveys is founded on evidence that relates to an experience that matters to patients and that can be useful to providers in taking improvement action. Many can also be linked to specific strategic priorities for the health system.
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New insights into the adoption and use of Hospital in the Home in NSW
In the context of increasing demand for hospital beds, models of care that offer alternatives to a hospital stay for patients are of understandable interest.
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Identifying potential opportunities for reducing average length of stay for admitted patients in NSW public hospitals
BHI's latest special analysis provides insights into variation in average length of stay across NSW public hospitals for four common conditions.
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New insights into increased average length of stay for admitted patients in NSW public hospitals
BHI has reported the findings of special analyses which show patients diagnosed with COVID-19 during their hospital stay and those discharged to residential aged care have been the principal drivers of increased average length of stay for patients admitted to NSW public hospitals since mid-2021.
Read moreFor population health data relating to hospitalisations, see HealthStats NSW