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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Understanding which survey measures have the strongest influence on positive overall patient experiences
4 December 2025
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports provide insights on emergency department demand and patients’ experiences of care
Released: 10 December 2025
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Empowering patient voices through actionable insights
August 2025
On Friday 29 August, Lilian Daly, A/Senior Director, Performance Measurement and Reporting at the Bureau of Health Information (BHI), delivered a compelling presentation at the 2025 Patient Reported Measures (PRMs) Symposium, hosted by the Agency for Clinical Innovation (ACI).
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Making the most of patient experience information
May 2025
BHI hosted one of only a few statewide events for Human eXperience Week 2025, focusing on how to make the most of patient experience information.
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13th Health Services Research Conference
December 2024
BHI delivered two presentations at the Health Services Research Conference in Brisbane in December 2024.
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2023 Cancer Nurses Society of Australia Annual Congress
June 2023
BHI attended the 25th Annual Congress of the Cancer Nurses Society of Australia (CNSA) in Adelaide to present the key insights from the Outpatient Cancer Clinics Survey.
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‘Stronger together, now more than ever’: Using BHI data to support Aboriginal health
November 2022
BHI partnered with the Centre for Aboriginal Health to host an information booth at the 2022 Annual Conference of the National Association of Aboriginal and Torres Strait Islander Health Workers and Practitioners (NAATSIHWP) in Sydney.
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Masterclass: Unlocking the power of health data
November 2019
BHI hosted a first-of-its-kind Masterclass event on 1 November 2019 to support capacity-building and enable networking among NSW Health leaders and staff using, analysing and managing health service performance data.
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2019 Patient Experience Symposium
April 2019
BHI played a major part in the 2019 Patient Experience Symposium.
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