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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
Find out more
Why have I received a questionnaire?
The Bureau of Health Information (BHI) invites people who have recently received care from a NSW hospital or health service to take part in patient surveys. These surveys make up the NSW Patient Survey Program.
If you have received an invitation, this is an opportunity to share feedback confidentially about your experience that will be used to help improve care for patients.
What happens with my responses?
Your responses, along with the responses of all the other people who took part in the survey, will be used to develop reports on the performance of NSW healthcare system, including your local health services.
People working in hospitals, local health districts and the NSW Ministry of Health use the survey results to see where there are opportunities to improve care for patients.
Survey results are available here on the BHI website.
Your responses will be treated confidentially. We do not provide any identifying information to the NSW Ministry of Health, the hospital or health service you attended, your doctor or other health provider unless required by law. Our Privacy Statement is available here.
How do I complete my questionnaire?
If you have received an invitation to take part in a BHI survey, you can fill out the paper questionnaire we mailed you or complete the survey online using the login details on your cover letter. Scan the QR code on your letter or click to complete the following:
Emergency Department Patient Survey
If you have any questions or need help filling in the questionnaire, please contact the toll-free Patient Survey Helpline on 1800 220 936 (Monday to Friday, 9am–8pm).
Frequently asked questions
Do you have a question about a survey you’ve been invited to take part in, or the NSW Patient Survey Program in general? Check our frequently asked questions, where we have answered some of the most common enquiries we receive.
Current surveys
You may have been invited to take part in one of these surveys, which we are collecting responses for at the moment.
Adult Admitted Patient Survey
Adult Admitted Patient Survey for Aboriginal patients
Emergency Department Patient Survey
About the NSW Patient Survey Program
Each year, we ask people from across NSW to tell us about their experiences with the public healthcare system as part of the NSW Patient Survey Program.
Get survey results
To hear when the results of our patient surveys are released, sign up to our report release updates.
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