Healthcare in Focus
BHI’s annual Healthcare in Focus report looks at healthcare performance in NSW.
In 2023, the report provides insights into the impact of the COVID-19 pandemic on the public healthcare system in NSW from 2020 to 2022.

Release date: 03 May 2023

Release date: 16 Mar 2022

Release date: 17 Mar 2021

Release date: 22 Jul 2020

Release date: 21 Aug 2019

Release date: 29 Aug 2018

Release date: 27 Sep 2017

Release date: 19 May 2016

Release date: 09 Sep 2015

Release date: 10 Apr 2014

Release date: 16 Dec 2012

Release date: 24 Nov 2011

Release date: 12 Dec 2010
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Our recent reports
- Healthcare Quarterly: January to March 2023
- The Insights Series: Patients' experiences of ambulance services
- Healthcare in Focus: New South Wales and the COVID-19 pandemic from 2020 to 2022
- Patient survey results: Emergency Department Patient Survey 2021–22
- Healthcare Quarterly: October to December 2022
- Patient survey results: Virtual Care Survey 2021
- Healthcare Quarterly: July to September 2022
- Patient survey results: Adult Admitted Patient Survey 2021
- Patient survey results: Outpatient Cancer Clinics Survey 2021
- Healthcare Quarterly: April to June 2022
- Healthcare Quarterly: January to March 2022
- Patient survey results: Emergency Department Patient Survey 2020–21
- Healthcare in Focus: New South Wales and the COVID-19 pandemic in 2021
- Healthcare Quarterly: October to December 2021
- Measurement Matters: Measuring experiences of palliative and end-of-life care
- Healthcare Quarterly: July to September 2021
- Patient survey results: Adult Admitted Patient Survey 2020
- Patient survey results: Outpatient Cancer Clinics Survey 2020
- Healthcare Quarterly: April to June 2021
- Patient survey results: Virtual Care Survey 2020
- The Insights Series: Aboriginal people’s experiences of hospital care
- Healthcare Quarterly: January to March 2021
- Patient survey results: Rural Hospital Adult Admitted Patient Survey 2019–20
- Patient survey results: Emergency Department Patient Survey 2019–20
- Healthcare in Focus: New South Wales and the COVID-19 pandemic in 2020
- Healthcare Quarterly: October to December 2020
- Healthcare Quarterly: July to September 2020
- Patient survey results: Maternity Care Survey 2019
- Patient survey results: Adult Admitted Patient Survey 2019
- Patient survey results: Outpatient Cancer Clinics Survey 2019
- Healthcare Quarterly: April to June 2020
- Patient survey results: Rural Hospital Emergency Care Patient Survey 2019
- Healthcare in Focus: People’s experiences of hospital care: Insights from five years of patient feedback
- Patient survey results: Emergency Department Patient Survey 2018–19
- Readmission and returns to acute care following hospitalisation for eight clinical conditions, July 2015 – June 2018
- Healthcare Quarterly: January to March 2020
- Healthcare Quarterly: October to December 2019
- Healthcare Quarterly: July to September 2019
- Patient survey results: Admitted Children and Young Patients Survey 2018
- Mortality following hospitalisation for seven clinical conditions, July 2015 – June 2018
- Patient survey results: Outpatient Cancer Clinics Survey 2018
- Patient survey results: Adult Admitted Patient Survey 2018
- Measurement Matters: Development of emergency care patient experience key performance indicators for local health districts in NSW
- Measurement Matters: Reliability of selected indicators of hospital-acquired complications
- Measurement Matters: Reporting on seclusion and restraint in NSW public hospitals
- Healthcare Quarterly: April to June 2019
- Healthcare in Focus: People’s use and experiences of mental health care in NSW
- Patient survey results: Aboriginal people’s experiences of hospital care
- Healthcare Quarterly: January to March 2019
- Patient survey results: Emergency Department Patient Survey 2017–2018
- Healthcare Quarterly: October to December 2018
- Healthcare Quarterly: July to September 2018
- Patient survey results: Admitted Children and Young Patients Survey 2017
- Patient survey results: Outpatient Cancer Clinics Survey 2017
- Patient survey results: Maternity Care Survey 2017
- Patient survey results: Adult Admitted Patient Survey 2017
- Patient survey results: BreastScreen NSW Client Experience Survey 2017
- Healthcare Quarterly: April to June 2018
- Measurement Matters: Development of patient experience KPIs
- Healthcare in Focus: 2017 – How does NSW compare?
- Healthcare Quarterly: January to March 2018
- Chartpack: How do outpatient cancer clinics perform? Patient-reported experiences and outcomes of care, November 2016
- Measurement Matters: Using predictive risk modelling for performance measurement
- Healthcare Quarterly: October to December 2017
- Chartpack: The NSW viewpoint, 2017 Commonwealth Fund International Health Policy Survey, Adults aged 65+ years
- Healthcare Quarterly: July to September 2017
- The Insights Series: Exploring experiences of hospital care for people with disability
- Healthcare in Focus: 2016 – How does NSW compare?
- Healthcare Quarterly: April to June 2017
- Healthcare Quarterly: January to March 2017
- Measurement Matters: Measuring and reporting performance of NSW ambulance services
- Unwarranted clinical variation in readmission
- Unwarranted clinical variation in mortality
- Hospital Quarterly: October to December 2016
- The Insights Series: Experiences of maternity care in NSW public hospitals
- Hospital Quarterly: July to September 2016
- The Insights Series: Healthcare in rural, regional and remote NSW
- Hospital Quarterly: April to June 2016
- The Insights Series: Hospital care for Aboriginal people
- The Insights Series: How do outpatient cancer clinics perform?
- Hospital Quarterly: January to March 2016
- The Insights Series: Utilisation and experiences of care of children and young people
- Healthcare in Focus: 2015 – How does NSW compare?
- Patient survey results: Emergency Department Patient Survey Results 2014–15
- Hospital Quarterly: October to December 2015
- Hospital Quarterly: July to September 2015
- Measurement Matters: Linking data to unlock information
- Patient survey results: Admitted Children and Young Patients Survey Results 2014
- The Insights Series: Hospital care for people with cancer
- Patient survey results: Adult Admitted Patient Survey Results 2014
- Patient survey results: Outpatient Survey Results 2014
- Healthcare in Focus: 2014 – How does NSW compare?
- The Insights Series: Utilisation and experiences of care of people aged 55+
- Hospital Quarterly: April to June 2015
- Measurement Matters: Measuring 30-day mortality following hospitalisation, Considering approaches for ongoing reporting in NSW
- Measurement Matters: Return to acute care following hospitalisation, Spotlight on readmissions
- Insights into readmission
- Hospital Quarterly: January to March 2015
- The Insights Series: Exploring aspects of integration for emergency department patients, Volume 2
- Patient survey results: Emergency Department Patient Survey 2013–14 Results
- Hospital Quarterly: October to December 2014
- The Insights Series: Exploring aspects of integration for hospital patients, Volume 1
- Hospital Quarterly: July to September 2014
- Measurement Matters: Emergency department utilisation by people with cancer
- The Insights Series: ED utilisation by cancer patients
- Patient survey results: Adult Admitted Patient Survey 2013 Results
- Hospital Quarterly: April to June 2014
- Hospital Quarterly: January to March 2014
- Measurement Matters: Describing and assessing performance in healthcare: an integrated framework
- Healthcare in Focus: 2013 – How does NSW measure up?
- Hospital Quarterly: October to December 2013
- Hospital Quarterly: July to September 2013
- Measurement Matters: 30-day mortality following hospitalisation for five clinical conditions
- 30-day mortality following hospitalisation
- The Insights Series: Mental health services in NSW public facilities Volume 1 – Inpatient Care
- The Insights Series: Mental health services in NSW public facilities Volume 2 – Community Mental Care
- Hospital Quarterly: April to June 2013
- Measurement Matters: Measuring transfer of care from the ambulance to the emergency department
- Hospital Quarterly: January to March 2013
- Hospital Quarterly: October to December 2012
- Healthcare in Focus: 2012 – How well does NSW perform?
- Hospital Quarterly: July to September 2012
- Hospital Quarterly: April to June 2012
- Hospital Quarterly: January to March 2012
- The Insights Series: Chronic disease care, vol. 2 part 2
- Hospital Quarterly: October to December 2011
- Hospital Quarterly: July to September 2011
- Healthcare in Focus: 2011 – How well does NSW perform?
- Hospital Quarterly: April to June 2011
- The Insights Series: Outpatient services in NSW public hospitals
- The Insights Series: Chronic disease care, vol. 2 part 1
- Hospital Quarterly: January to March 2011
- Hospital Quarterly: October to December 2010
- Healthcare in Focus: 2010 – How NSW compares internationally
- Hospital Quarterly: July to September 2010
- Hospital Quarterly: April to June 2010
- The Insights Series: Patients' perspectives on NSW public hospitals