Government Information (Public Access) Act 2009 (NSW) (GIPA Act)

Agency Information Guide

Legislation is now in place to facilitate your right to information produced by NSW government agencies, including the Bureau of Health Information (BHI).

The Government Information (Public Access) Act 2009 (GIPA Act) promotes openness, accountability and transparency, and encourages the proactive release of information, unless there is a legitimate public interest against disclosure.

On this page, you can find out how to access information held by BHI.

About BHI

BHI is a board-governed organisation that provides independent information about the performance of the NSW healthcare system.

BHI was established in 2009 and supports the accountability of the healthcare system by providing regular and detailed information to the community, government and healthcare professionals. This in turn supports quality improvement by highlighting how well the healthcare system is functioning and where there are opportunities to improve.

BHI manages the NSW Patient Survey Program, giving thousands of patients the opportunity to provide feedback about their experiences of care in the health system and subsequent outcomes.

The results from the surveys are also available in the reports section of this website and on Healthcare Observer.

Some of the key functions of BHI are to:

  • publish regular reports, including an annual report, on the performance of the NSW public health system
  • provide online information and analysis on the performance of the NSW public health system
  • develop reports and tools to analyse the performance of health services, clinical units and clinical teams across the public health system
  • advise the NSW Ministry of Health on the quality of existing data sets and the development of enhanced information analysis and reporting to support our work
  • undertake research to support BHI’s performance.

BHI is a specialised organisation with skilled staff in data analysis, health services research, communications and corporate support. BHI’s organisational chart is available below.

The Chief Executive, Dr Diane Watson, leads the Senior Management Team consisting of:

  • Amanda Mulcahy – Senior Director, Performance Measurement and Reporting
  • Hilary Rowell – Senior Director, Communications and Strategic Relations.

The BHI Board reports directly to the NSW Minister for Health. Its membership includes:

  • Professor Carol Pollock AO – Chair
  • Ms Katherine Boiciuc
  • Mr Ian Gillespie
  • Dr Karen Luxford
  • Professor Sallie Pearson
  • Dr Diane Watson – Chief Executive.

Our Corporate Governance Attestation Statement sets out the role of the Board in regard to corporate governance practices.

Information held by BHI

All BHI reports are available, free of charge, on this website. Our Reports Plan is also on our website, outlining our upcoming reports and projects and the target publication dates.

BHI reports use administrative data from hospitals and data from the NSW Patient Survey Program. We interpret results, present them clearly and widely disseminate our findings. BHI has established thorough processes of measuring performance and activity following consultation with the appropriate subject matter experts and data custodians to ensure the highest level of relevance and accuracy of calculated measures.

Some of the data we use in our reports is sourced from databases held by other organisations such as the NSW Ministry of Health and NSW Ambulance. If you are seeking data that BHI conducts analyses on, you may need to approach the organisation that is responsible for that data, if it was sourced externally. Full data references are available in each report.

How to access information held by BHI

Under the GIPA Act, there are four ways to access information from a government agency:

The following open access information must be disclosed on this website:

  • Documents that have been tabled in Parliament by or on behalf of BHI can be found in the Corporate Reports section of our website

  • A disclosure log of formal access to information applications

    BHI is yet to receive any formal applications for access to information under the Government Information (Public Access) Act 2009 (GIPA Act). As access applications are received, we will publish a disclosure log, which will detail the information requested and our response to each request.

  • Policy documents that may affect or have an impact on members of the public

    There are currently no relevant policy documents. As such policies are established, we will publish detailed information on this website.

  • A register of government contracts

    The Government Information (Public Access) Act 2009 (GIPA Act) requires Government agencies to publish the details of any contracts with a value of $150,000 or more, they have entered into with private sector entities. This register of contracts can be accessed here.

  • Media releases

    All BHI media releases are available in the Media section of our website.

All BHI reports and information that it publishes are available free of charge on this website. This information includes:

You can make a request at any time for other information held by BHI. This is known as an informal request. Informal requests can be made by emailing BHI at

If your request is for data from BHI, please complete this form and email it to

If information cannot be accessed through any of the above ways, a formal access application may be necessary. This should be a last resort under the GIPA Act, and only necessary if:

  • you are asking for a large volume of information
  • providing access would involve BHI conducting an extensive search
  • the information you seek involves personal or business information about third parties who BHI must consult before the information can be released.

Applications must be in writing, and accompanied by a $30 fee. Processing charges of $30 per hour may also be levied, depending on the type and amount of information sought.

To make a formal access application, please complete the formal access application form (found below) and send it to:

Right to Information Officer
Bureau of Health Information
1 Reserve Road
St Leonards NSW 2065


Contact BHI

BHI invites community feedback about performance information on the NSW public health system using the following contact information:


Bureau of Health Information
1 Reserve Road
St Leonards NSW 2065


Ph: + 61 2 9464 4444


Media Assistance:

Data requests

To request data from BHI, please complete this form and email it to

More information:

Page updated: 27 Sep 2022