Aboriginal patient experience

BHI and the Centre for Aboriginal Health are working together to collect the experiences of care for Aboriginal patients who receive healthcare services in NSW.

During 2022, thousands of surveys are being sent to Aboriginal people who have recently been admitted to a NSW public hospital, inviting feedback on their experiences of care. The overall survey results will be reported publicly and provided to hospitals so they can improve care for Aboriginal patients.

This page provides direction for Aboriginal patients who have received a survey, shows some key reports BHI has produced with the results of previous surveys, and includes additional resources to help support and promote the collection of Aboriginal patients’ experiences.

Have you received a questionnaire?

Aboriginal patients selected to participate in the Adult Admitted Patient Survey will be sent a survey pack in the mail, including all the key information you need to complete the questionnaire.

This is your chance to tell us about your experiences of hospital care and, the more people who complete the questionnaire, the more information we’ll have about how to improve care for Aboriginal people.

If you have any further questions or need help filling in the questionnaire, please contact the toll-free Patient Survey Helpline on 1800 220 936 (Monday to Friday, 9am–8pm), or email your questions to NSWPatientSurvey@ipsos.com

Aboriginal patient experience survey results

We will publish results from this survey across a number of BHI reports over the next few years.

Using the results of previous surveys, we have already reported a wide range of insights into the experiences of care for Aboriginal people.