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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Adult Admitted Patient Survey
This survey asks people who have been admitted to a NSW public hospital to share their experiences of care.
NSW-level results are presented in our Snapshot reports. Explore the data in depth – including for individual hospitals and local health districts (LHDs) – using the supplementary data tables and BHI Data Portal.
The Snapshot report and supplementary data tables include results for the 1,819 patients who were admitted between July and December 2021 and completed a special module of questions about their virtual care appointment/s with a public hospital outpatient clinic in the three months after discharge.
Selected results
Report products
Results from the 2021 patient survey
The latest key findings, including variation between hospitals.
Released: 9 November 2022
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementIn 2023, BHI introduced a new statistical approach to improve fairness and precision when flagging hospital performance as significantly higher (green) or significantly lower (red) than the NSW result in the Snapshot report and supplementary data tables. The report and supplementary data tables on this page use a previous methodology for identifying significant difference which is no longer in use.
When looking at performance over time, the focus should be on the changes in percentage results rather than whether those results are flagged as green or red, noting that year-on-year differences may not reflect clinically or statistically significant differences and that changes in a hospital’s patient mix may contribute to changes in results.
For more details, see erratum.
Explore data
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Questionnaire
Sample questionnaire, July to December 2021 – with Virtual Care module
In response to the increased and ongoing use of virtual care, this questionnaire was amended for the July to December 2021 patient cohorts to include seven questions about patients’ experiences with virtual care outpatient appointments.
Download questionnaire
Sample questionnaire, January to June 2021
Download questionnaire
Development report, 2021
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Adults admitted to hospital – Results from the 2022 patient survey
These results reflect the experiences of 19,797 patients admitted to one of 87 NSW public hospitals in 2022.
Released: 6 September 2023
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Adults admitted to hospital – Results from the 2020 patient survey
These results reflect the experiences of 16,313 adults admitted to one of 75 NSW public hospitals in 2020.
Released: 10 November 2021
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Adults admitted to hospital – Results from the 2019 patient survey
These results reflect the experiences of almost 22,000 patients who were admitted to one of 75 NSW public hospitals in 2019.
Released: 21 October 2020
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