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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Rural Hospital Emergency Care Patient Survey
This survey asks people who have received emergency care from a small rural public hospital in NSW to share their experiences.
See below for the latest results in the main report and supplementary data tables, explore three years of results in the Data Portal, and explore earlier reports in the series.
The survey ran in 2015–16, 2019 and 2023.
Selected results
OVERALL SATISFACTION AND OUTCOMES
COMPASSION, RESPECT AND KINDNESS
EFFECTIVE COMMUNICATION
INVOLVEMENT IN DECISION-MAKING
Report products
Results from the 2023 patient survey
The latest key findings, including variation between hospitals.
Released: 6 December 2023
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Media release
New report shows NSW elective surgery activity returning to pre-pandemic levels, more patients receiving surgery on time
Read media releaseQuestionnaire
Emergency Department Patient Survey sample questionnaire, January to March 2023 – with rural focus questions
Download questionnaire
Development report, 2023
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Rural Hospital Emergency Care Patient Survey – Results from the 2019 patient survey
These results reflect the experiences of more than 6,000 patients who received emergency care from one of 65 small, rural public hospitals between January and April 2019.
Released: 22 July 2020
Find out more