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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Outpatient Survey
This survey asks people who have attended an outpatient clinic in a NSW public hospital or other healthcare facility to share their experiences of care.
Questionnaires and technical documents
Sample questionnaire, 2016
Download questionnaire
Development report, 2016
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read report
Technical Supplement, 2016
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementOther results
Outpatients – Results from the 2014 patient survey
These results reflect the experiences of more than 18,000 patients who received outpatient services in NSW from February to March 2014.
Released: 13 October 2015
Find out more