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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Outpatient Cancer Clinics Survey
This survey asks people who have attended an outpatient cancer clinic in NSW to share their experiences of care.
See below to access the latest report products, detailed results in the data tables, explore five years of results for this survey in the Data Portal, and access previous reports in this survey series.
The survey has run regularly since 2015 and is delivered in partnership with the Cancer Institute NSW.
Selected results
COMPASSION, RESPECT AND KINDNESS
TIMELY AND COORDINATED CARE
CLEAR INFORMATION
INVOLVEMENT IN DECISION-MAKING
Report products
Results from the 2023 patient survey
The latest key findings, from the 2023 survey, including NSW trends, variation between facilities, comparisons of patients' experiences in rural and urban facilities, and experiences of virtual care provided by outpatient clinics and GPs.
Released: 25 October 2023
Read reportSupplementary data tables
Facility-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
ExploreQuestionnaire
Sample questionnaire, 2023
Download questionnaire
Development report, 2023
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Outpatient Cancer Clinics – Results from the 2021 patient survey
These results reflect the experiences of more than 8,323 patients who attended one of 42 NSW facilities housing outpatient cancer clinics in November 2021.
Released: 12 October 2022
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Outpatient Cancer Clinics – Results from the 2020 patient survey
These results reflect the experiences of more than 8,500 patients who attended one of 43 NSW facilities housing outpatient cancer clinics in November 2020.
Released: 10 November 2021
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Outpatient Cancer Clinics – Results from the 2019 patient survey
These results reflect the experiences of more than 13,000 patients who attended one of 49 NSW facilities housing outpatient cancer clinics in 2019.
Released: 21 October 2020
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