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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Emergency Department Patient Survey
This survey asks people who have attended an emergency department (ED) in a NSW public hospital to share their experiences of care.
See below for the latest results in the main report and supplementary data tables, access the Data Portal for detailed results including five-year trends, and explore earlier reports in the series.
The survey has run annually since 2013–14 and is in the field on an ongoing basis. See current questionnaires in the field here.
Selected results
OVERALL SATISFACTION AND OUTCOMES
TIMELY AND COORDINATED CARE
CLEAR INFORMATION
INVOLVEMENT IN DECISION-MAKING
Report products
Results from the 2022–23 patient survey
The latest key findings, including variation between hospitals.
Released: 13 March 2024
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Media release
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Read media releaseQuestionnaire
Sample questionnaire, 2022–23
Download questionnaire
Sample questionnaire, January to March 2023 – with rural focus questions
Download questionnaire
Sample questionnaire, July to September 2022 – with Ambulance module
Includes a module for people who arrived by ambulance to one of 76 large NSW EDs between July and September 2022.
Download questionnaire
Development report, 2022–23
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Emergency department – Results from the 2021–22 patient survey
These results reflect the experiences of almost 22,000 patients who attended one of 77 large EDs in NSW from July 2021 to June 2022.
Released: 03 May 2023
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Emergency department – Results from the 2020–21 patient survey
These results reflect the experiences of almost 21,000 patients who attended one of 77 large EDs in NSW from July 2020 to June 2021.
Released: 04 May 2022
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Emergency department – Results from the 2019–20 patient survey
These results reflect the experiences of almost 18,000 patients who attended one of 77 large EDs in NSW from July 2019 to June 2020.
Released: 19 May 2021
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Emergency department – Results from the 2018–19 patient survey
These results reflect the experiences of more than 18,000 patients who attended one of 77 large EDs in NSW from August 2018 to June 2019.
Released: 22 July 2020
Find out more