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About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
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Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
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Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
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Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
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Adult Admitted Patient Survey
This survey asks people who have been admitted to a NSW public hospital to share their experiences of care.
See below for the latest results in the main report and supplementary data tables, access the Data Portal for detailed results including five-year trends, and explore earlier reports in the series.
The survey has run annually since 2013 and is in the field on an ongoing basis. See current questionnaires in the field here.
See results for patients who had elective surgery between August and October 2022 and completed a special module of questions in the Adult Admitted Patient Survey here.
Selected results
OVERALL SATISFACTION AND OUTCOMES
TIMELY AND COORDINATED CARE
TIMELY AND COORDINATED CARE
INVOLVEMENT IN DECISION-MAKING
Report products
Results from the 2022 patient survey
The latest key findings, including variation between hospitals.
Released: 6 September 2023
Read reportSupplementary data tables
Hospital-level results for all performance questions, as well as comparisons with the previous survey year’s results for comparable questions.
Download tablesTechnical Supplement
Detailed information about the sampling methodology, data management and analysis related to the latest survey results.
Read supplementExplore data
Hospital performance
See an overview of local hospital and district performance before exploring more detailed results in the Data Portal
Explore
Data Portal
Find and compare detailed results showing activity and performance for the NSW healthcare system, including trends over time
Explore
Media release
Latest quarterly healthcare report provides new insights on longer stays for overnight admitted patients in NSW public hospitals
Read media releaseQuestionnaire
Sample questionnaire, July to December 2022
Download questionnaire
Sample questionnaire, January to December 2022 for Aboriginal patients
Includes a module containing questions identified as being important to Aboriginal patients.
Download questionnaire
Sample questionnaire, August to October 2022 – with Planned Surgery or Procedure module
Includes a module for patients who underwent elective, or planned, surgery during their admission.
Download questionnaire
Sample questionnaire, August to October 2022 for Aboriginal patients – with Planned Surgery or Procedure module
Includes both the Aboriginal patient and planned surgery modules, for Aboriginal patients who underwent elective surgery during their admission.
Download questionnaire
Sample questionnaire, January to June 2022 – with Virtual Care module
Includes two-part module about patients’ virtual care experiences in the three months following discharge.
Download questionnaire
Sample questionnaire, January to June 2022 for Aboriginal patients – with Virtual Care module
Includes both the Aboriginal patient and Virtual Care modules
Download questionnaire
Development report, 2022
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportOther results
Adults admitted to hospital – Results from the 2021 patient survey
These results reflect the experiences of 19,304 adults admitted to one of 87 NSW public hospitals in 2021.
Released: 9 November 2022
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Adults admitted to hospital – Results from the 2020 patient survey
These results reflect the experiences of 16,313 adults admitted to one of 75 NSW public hospitals in 2020.
Released: 10 November 2021
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Adults admitted to hospital – Results from the 2019 patient survey
These results reflect the experiences of almost 22,000 patients who were admitted to one of 75 NSW public hospitals in 2019.
Released: 21 October 2020
Find out more