-
About BHI
About BHI
We report independently on the performance of the NSW healthcare system to inform improvements to care for patients, and enhance transparency and accountability
BLOG
Finding new and innovative ways to increase the impact of NSW patient surveys
12 April 2024
Find out more
-
Reports
Reports
Our reports show where the healthcare system is performing well and where there are opportunities to improve care for patients
Latest report
-
Patient surveys
Patient surveys
Find out what thousands of people have told us about their healthcare experiences in NSW. The results show where public health services are performing well and where they need to improve
Latest survey results
-
Media
Media
See our latest media releases or get in touch with the team regarding our healthcare performance reports and data
Latest MEDIA RELEASE
New reports show NSW emergency departments are busier than ever but most patients remain positive about their care
Released: 13 March 2024
Find out more
The Insights Series
Patients’ experiences of virtual care in 2022
This short-form Insights Series report highlights key actionable findings from survey results reflecting the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in November or December 2022, and completed the Virtual Care Survey 2022.
Released: 16 August 2023
The Insights Series reports contain in-depth analyses of different elements of healthcare performance and identify opportunities to improve healthcare management, patient experiences and patient outcomes in NSW public hospitals. Explore other reports in this series
Selected results
Report products
Main report
Read reportSupplementary data tables
Detailed results for all performance questions, including for the 1,554 respondents who also had at least one virtual care appointment with a GP.
Download tablesTechnical Supplement
Detailed information about the data, methods and technical terms used for reporting.
Read supplement
Media release
New report explores how experiences of virtual care vary across patient groups
Read media releaseQuestionnaire
Sample questionnaire, 2022
Download questionnaire
Development report, 2022
Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.
Read reportRelated reports
Patients’ experiences of virtual care – Results from the 2021 survey of NSW public hospital outpatients
These survey results reflect the experiences of more than 2,800 adult patients who had a virtual healthcare outpatient appointment, by telephone or video call, with a NSW public hospital during 2021.
Released: 7 December 2022
Find out more
Patients’ experiences of virtual care from NSW public hospitals – Results from the 2020 outpatient survey
These results reflect the experiences of more than 2,500 adult patients who had a virtual healthcare outpatient appointment, by telephone or video call, with a NSW public hospital during 2020.
Released: 4 August 2021
Find out moreOther reports in this series
The Insights Series – Hospital care experiences for people who mainly speak a language other than English
This in-depth report examines the experiences in NSW public hospitals of more than 22,000 patients who mainly speak a language other than English at home.
Released: 25 October 2023
Find out more
The Insights Series – Patients’ experiences of elective surgery care
To gain insights into patients’ experiences of elective, or planned, surgery care, BHI introduced a module into the Adult Admitted Patient Survey for people who had elective surgery in one of 63 NSW public hospitals between August and October 2022. This short-form report highlights key NSW-level insights from BHI’s analyses of the experiences of 1,157 patients who responded.
Released: 25 October 2023
Find out more
The Insights Series – Patients’ experiences of ambulance services
The Insights Series – Patients' experiences of ambulance services analyses the experiences of patients who arrived by ambulance to large NSW public hospital emergency departments (EDs) between July and September 2022.
Released: 07 June 2023
Find out more
The Insights Series – Aboriginal people’s experiences of hospital care
This report draws on results from the Adult Admitted Patient Survey and Maternity Care Survey to explore the experiences of care of Aboriginal people in NSW public hospitals from 2014 to 2019.
Released: 21 July 2021
Find out more
The Insights Series – Exploring experiences of hospital care for people with disability
This report examines, for the first time, experiences of patients with disability in NSW public hospitals. It draws on results from the Adult Admitted Patient Survey 2015.
Released: 18 October 2017
Find out more
The Insights Series – Healthcare in rural, regional and remote NSW
Assesses the accessibility, appropriateness and effectiveness of healthcare provided to people in rural, regional and remote NSW.
Released: 10 November 2016
Find out more