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2019 Patient Experience Symposium

BHI Chief Executive Dr Diane Watson delivering a keynote address.
BHI Chief Executive Dr Diane Watson delivering a keynote address.

BHI shares learnings from patient surveys

April 2019

The Bureau of Health Information (BHI) played a major part in the 2019 Patient Experience Symposium.

Engaging presentations from staff and strong interest at the BHI stand ensured the organisation was able to engage extensively with the 700 event attendees at the Sydney International Convention Centre from 28–29 April.

The annual symposium provides the opportunity to network and learn, and share ideas, work and projects – building on knowledge of patient care.

The event was opened by Minister for Health and Medical Research Brad Hazzard, Minister for Customer Service Victor Dominello and NSW Health Secretary Elizabeth Koff. The packed program featured a range of healthcare experts.

BHI Chief Executive Diane Watson’s keynote address, Listening and learning: what people have told us about their experiences of care, explored the work BHI is doing as part of its NSW Patient Survey Program to capture thousands of patients' experiences in NSW.

BHI Lead, Performance Reports, Lisa Corscadden.
BHI Lead, Performance Reports, Lisa Corscadden.
Staff were kept busy at the BHI booth.
Staff were busy at the BHI booth.
BHI Senior Analyst Kha Vo.
BHI Senior Analyst Kha Vo.

Two presentations from Lead, Performance Reports, Lisa Corscadden, analysing the results of BHI’s Maternity Care Survey, and another from Senior Analyst Kha Vo looking at results from the Outpatient Cancer Clinics Survey, also gave attendees the opportunity to hear more about BHI’s work and the value of the survey program in strengthening accountability and informing improvement.

Throughout the event, BHI team members had the opportunity to speak to hundreds of attendees at the BHI stand about the organisation’s work, including how to access and benefit from our survey results and data, and our practical expertise in the collection of patient-reported measures. The valuable feedback from attendees will be used to inform BHI’s ongoing patient experience work.

The Patient Experience Symposium is a NSW Health event, organised by pillar and public health agencies, including BHI.

Speaker:

Dr Diane Watson
Chief Executive, Bureau of Health Information

Topic:

Listening and learning: What people have told us about their experiences of care


Speaker:

Lisa Corscadden
Lead, Performance Reports

Topic:

Are experiences of maternity services in NSW improving?

Topic:

Women’s Wisdom: An analysis of the comments of 10,000 mothers on their recent experiences of labour and birth


Speaker:

Kha Vo
Senior Analyst

Topic:

Equity of Care: Results from the Outpatient Cancer Clinics Survey


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Page updated: 17 May 2019
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