Welcome to the new BHI website. During its staged implementation, earlier reports not available on this site can be accessed on the old website.

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Virtual Care Survey

This survey asks people who have had a virtual healthcare outpatient appointment, by telephone or video call, to share their experiences of care.

BHI collects and reports on these experiences so that healthcare professionals and system managers can use the results to see where services are performing well and where there is room to improve.


Selected results

Nov–Dec 2021 NSW

Report products

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Results from the 2021 patient survey

The latest key findings.

Released: 7 December 2022

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Technical Supplement

Detailed information about the sampling methodology, data management and analysis related to the latest survey results.

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Report reveals changes in NSW healthcare system activity and performance

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Questionnaire

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Sample questionnaire, 2021

Download questionnaire
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Development report, 2021

Summarises changes to the latest survey and includes information about stakeholder consultation and engagement, and sampling methodology.

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To see current questionnaires in the field, click here

Other results

The Insights Series – Patients’ experiences of virtual care in 2022

This short-form Insights Series report highlights key actionable findings from survey results reflecting the experiences of 2,301 patients who had at least one virtual care appointment with a public hospital outpatient clinic in November or December 2022, and completed the Virtual Care Survey 2022.

Released: 16 August 2023

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Patients’ experiences of virtual care from NSW public hospitals – Results from the 2020 outpatient survey

These results reflect the experiences of more than 2,500 adult patients who had a virtual healthcare outpatient appointment, by telephone or video call, with a NSW public hospital during 2020.

Released: 4 August 2021

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