NSW Patient Survey Program
As part of the NSW Patient Survey Program, people across NSW are being asked to tell us about their experiences with the NSW healthcare system.
The surveys ask questions about different aspects of care such as access and timeliness of care, the physical environment, safety and hygiene, communication and information, and whether patients were treated with respect and dignity.
Seven surveys are currently underway:
|Adult Admitted Patient Survey: surveys people who have been recently admitted to a NSW public hospital. Follow this link for more information and to see the latest results.|
|Emergency Department Patient Survey: surveys people who have recently visited a public hospital emergency department. Follow this link for more information.|
|Admitted Children and Young Patients Survey: surveys children and young patients (and their parents/carers) who have been recently admitted to a NSW public hospital. Follow this link for more information.|
|Outpatient Survey: surveys people who have recently received care from an outpatient clinic. Follow this link for more information.|
|Maternity Care Survey: asks women who recently gave birth in a NSW public hospital about the care they received. Follow this link for more information.|
|Small and Rural Hospitals Survey: asks for feedback from people who have recently been admitted to a smaller NSW public hospital, often in rural locations. Follow this link for more information.|
|Outpatient Cancer Clinics Survey: asks people who attended a cancer outpatient clinic at a NSW public hospital in February or March 2015 about their experiences of care. Follow this link for more information.|
Why are these surveys important?
These surveys are important as they provide a unique perspective on the healthcare system that can only come from asking about people’s personal experiences.
Survey results will give us a better understanding of patient experiences so we can:
- Identify and report on the strengths and weaknesses of the overall healthcare system
- Provide information on how individual hospitals and healthcare services are performing so they can:
- Identify what things they are doing well and where they could improve their services
- Compare their results with other ‘like’ services and encourage shared learning.
How does it work?
The Bureau of Health Information, working with Ipsos Social Research Institute, is managing this survey program on behalf of NSW Ministry of Health and Local Health Districts.
Surveys are sent to a random selection of people who have recently received care in the NSW health system.
The Bureau is assisted by two committees:
- Strategic Advisory Committee: provides strategic leadership through the provision of expert advice. You can view the Committee’s Terms of Reference and the membership list.
- Implementation Advisory Committee: involves representatives from each Local Health District who advise on implementing the survey at a local level. You can view the Committee’s Terms of Reference and the membership list.
For more information
- Read the brochure about the Patient Survey (290.3 KB PDF)
- Email us at email@example.com
- Subscribe to our email alerts for the latest news and information about the patient survey
- Read our Frequently Asked Questions
- Contact the Patient Survey Helpline on 1800 220 936 (Monday–Friday, 4pm–8pm) if you’ve received a survey and have any questions.
- To complete the survey in a language other than English, contact the Health Care Interpreter Service on 1800 674 994, Monday–Friday, 8.30am–5.00pm.
- Translation Sheet (3.1 MB PDF) which gives basic information about the Patient Survey in 24 languages
- Read previously published reports about the NSW Patient Survey Program.
- If you’re a health professional and can help us promote the survey, email us on firstname.lastname@example.org or phone 02 9464 4444 and we can send you postcards (331.4 KB PDF), brochures (290.3 KB PDF) and posters (396.1 KB PDF) as well as postcards translated into the following languages: